Case Manager - PATH

The Projects for Assistance in Transition from Homelessness (PATH) Case Manager provides person-centered outreach and case management to individuals experiencing serious mental illness who are homeless or at imminent risk of homelessness. The Case Manager assesses client needs, develops individualized service plans, connects clients with housing, healthcare, behavioral health, and social-service resources, and supports progress toward housing stability, recovery, and greater independence.

Reports To: PATH Program Manager

Case Management and Client Support

• Provide person-centered case management to assigned clients by assessing needs, coordinating services, monitoring progress, and updating individualized service plans as circumstances change.
• Conduct outreach to individuals experiencing homelessness or at risk of homelessness, using consistent, respectful, and trauma-informed engagement strategies to build trust and connect individuals with PATH services.
• Assist clients in accessing and navigating community resources, including housing, healthcare, behavioral health treatment, benefits, and other social services.
• Identify client strengths, barriers, and support systems to promote service engagement, recovery, housing stability, and independence.
• Complete and maintain accurate, timely documentation in client files and the New Jersey Homeless Management Information System (HMIS), including required USTF+ documentation and service referrals, in accordance with agency policies, program requirements, and applicable regulations.
• Maintain current knowledge of each assigned client's circumstances, service needs, progress, key contacts, and available support systems.
• Collaborate with clients to develop individualized crisis plans that identify warning signs, coping strategies, emergency contacts, and available 24-hour community resources.
• Provide education and support related to mental health, substance use, crisis prevention, and strategies for managing symptoms and accessing appropriate services.

Collaboration and Professional Development

• Collaborate with community partners, service providers, and other stakeholders to coordinate services, address barriers to care, and improve access to available resources.
• Attend agency staff meetings, peer supervision sessions, and community collaboration meetings to support effective service delivery and achievement of program objectives.
• Participate in ongoing training and professional development to maintain knowledge of best practices in homelessness intervention, outreach, case management, and behavioral health services.

Required Skills and Competencies

• Ability to assess client needs, recognize behavioral health concerns, and use available records and information to guide case management and service coordination.
• Ability to recognize potential clinical or behavioral health crises, respond appropriately, and coordinate emergency intervention in accordance with agency protocols.
• Experience conducting biopsychosocial assessments, identifying service needs, and developing individualized service plans.
• Cultural competency and the ability to engage respectfully and effectively with clients from diverse backgrounds and life experiences.
• The Projects for Assistance in Transition from Homelessness (PATH) Case Manager provides person-centered outreach and case management to individuals experiencing serious mental illness who are homeless or at imminent risk of homelessness. The Case Manager assesses client needs, develops individualized service plans, connects clients with housing, healthcare, behavioral health, and social-service resources, and supports progress toward housing stability, recovery, and greater independence.Case Management and Client Support
  • Provide person-centered case management to assigned clients by assessing needs, coordinating services, monitoring progress, and updating individualized service plans as circumstances change.
  • Conduct outreach to individuals experiencing homelessness or at risk of homelessness, using consistent, respectful, and trauma-informed engagement strategies to build trust and connect individuals with PATH services.
  • Assist clients in accessing and navigating community resources, including housing, healthcare, behavioral health treatment, benefits, and other social services.
  • Identify client strengths, barriers, and support systems to promote service engagement, recovery, housing stability, and independence.
  • Complete and maintain accurate, timely documentation in client files and the New Jersey Homeless Management Information System (HMIS), including required USTF+ documentation and service referrals, in accordance with agency policies, program requirements, and applicable regulations.
  • Maintain current knowledge of each assigned client's circumstances, service needs, progress, key contacts, and available support systems.
  • Collaborate with clients to develop individualized crisis plans that identify warning signs, coping strategies, emergency contacts, and available 24-hour community resources.
  • Provide education and support related to mental health, substance use, crisis prevention, and strategies for managing symptoms and accessing appropriate services.
  Collaboration and Professional Development
  • Collaborate with community partners, service providers, and other stakeholders to coordinate services, address barriers to care, and improve access to available resources.
  • Attend agency staff meetings, peer supervision sessions, and community collaboration meetings to support effective service delivery and achievement of program objectives.
  • Participate in ongoing training and professional development to maintain knowledge of best practices in homelessness intervention, outreach, case management, and behavioral health services.
  Required Skills and Competencies
  • Ability to assess client needs, recognize behavioral health concerns, and use available records and information to guide case management and service coordination.
  • Ability to recognize potential clinical or behavioral health crises, respond appropriately, and coordinate emergency intervention in accordance with agency protocols.
  • Experience conducting biopsychosocial assessments, identifying service needs, and developing individualized service plans.
  • Cultural competency and the ability to engage respectfully and effectively with clients from diverse backgrounds and life experiences.
  • Strong networking and resource-coordination skills, including the ability to connect clients with formal services and informal community supports.
  • Knowledge of mental health conditions, substance use disorders, homelessness, and their impact on overall well-being and housing stability.
  • Excellent written and verbal communication skills, including the ability to maintain accurate, timely, and objective case documentation.
  • Ability to work independently and collaboratively, manage competing priorities, and maintain professional boundaries.
  • Safe driving practices and an acceptable motor vehicle record.
  Education and Experience Requirements
  • Bachelor's degree in mental health, social work, psychology, or a related human services field.
  • Minimum of two years of relevant experience in case management, homelessness services, behavioral health, or a related human services setting.
  Employment in this position is contingent upon meeting all applicable agency requirements, including maintaining a valid driver's license and an acceptable motor vehicle record. Any additional screening, credentialing, or transportation requirements will be communicated during the hiring process. The responsibilities listed above describe the primary functions of the position and are not intended to be an exhaustive list. The PATH Case Manager may be assigned other duties consistent with the position, program requirements, and agency needs. Strong networking and resource-coordination skills, including the ability to connect clients with formal services and informal community supports.
• Additional Statement
• Reports To: PATH Program Manager
• Knowledge of mental health conditions, substance use disorders, homelessness, and their impact on overall well-being and housing stability.
• Excellent written and verbal communication skills, including the ability to maintain accurate, timely, and objective case documentation.
• Ability to work independently and collaboratively, manage competing priorities, and maintain professional boundaries.
• Safe driving practices and an acceptable motor vehicle record.

Education and Experience Requirements

• Bachelor's degree in mental health, social work, psychology, or a related human services field.
• Minimum of two years of relevant experience in case management, homelessness services, behavioral health, or a related human services setting.

Employment in this position is contingent upon meeting all applicable agency requirements, including maintaining a valid driver's license and an acceptable motor vehicle record. Any additional screening, credentialing, or transportation requirements will be communicated during the hiring process.

Additional Statement

The responsibilities listed above describe the primary functions of the position and are not intended to be an exhaustive list. The PATH Case Manager may be assigned other duties consistent with the position, program requirements, and agency needs.