Case Manager - Level 1

JOBDESCRIPTION

GENERALDESCRIPTIONOFDUTIES

The purpose of this position is to support the Agency’s needs by providing responsibilityfor the coordination of supervision, intake, referral, and discharge of customers. Daily monitoring of customer contacts and activities is a primary responsibility. The Case Manager conducts assessments of customer needs and coordinates referrals to Community Renewal Team programs and initiatives, as well as to other community resources.

SPECIFICDUTIESANDRESPONSIBILITIES

ESSENTIALJOBFUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to theposition.

• Complete Intake Application on customer within STEPSSystem.
• Interview customers on and/or off site as required.
• Assess and evaluate customer needs based on the Outcome Scale Matrix (OSM) Questionnaire and SummaryMatrix.
• Develop Individualized Service Plans, (ISP), for each customer that incorporates all special needs and outlines both short and long term goals.
• Coordinatecustomerreferralswithsocialservicesystemandothercommunitysupportservices.
• Monitor and document customer progress and adherence to Individualized Program including daily case file entries and/or possibly urinalysis collection if applicable.
• Provide reports to referring agencies including, but not limited to, progress reports, discharge summaries, aftercare plans and special reports.
• Provideindividualcounselingandfacilitategroups.
• Providecommunityserviceworkcrewsupervisionifapplicable.
• Ensureallintakeinformationis,ifrequiredbyprogram,accuratelyentered intoSTEPSand/orothersystemsasrequired.
• Collects demographic data, conducts pre-screening and assesses potential eligibility for CRT, DSS or other community-based resources.
• Facilitatesinformationandreferralservicesanddocumentsoutcomesresultingfromsuchreferrals.
• Facilitatescustomeraccesstocommunityresources,including,but notlimitedtofood,housing,clothing,schoolprograms, vocational opportunities or services, life skills training and relevant mental health services.
• Maintainsacaseloadofcustomersinneedofintensivecasemanagementormultipleserviceneeds.

• Follow-upno less than once per month for3monthsorasneeded.
• Maintaincustomerfileandinformationaccordingtostandard.
• Conductshomevisitsasneeded.
• Mustbeavailabletoworkevenings,weekends,holidaysandothershiftsasnecessary.
• Schedulesmaybechangedatanytimetoaccommodateprogramneeds.
• Regularattendance.
• Attend and complete all mandatorytrainings.

ADDITIONALJOBFUNCTIONS

• Participate in, retain, and incorporate training asrequired.
• Provide effective customer service including, but not limited to; greeting, receiving and addressing clients with respect and dignity at all times.
• Perform all duties relative to special programs/projects asrequired.
• Provide input and make recommendations regarding program/departmental policies, procedures, andpractices.
• Reports to and conducts additional duties as required by various funder guidelines andrequirements.
• Filing, copying, scheduling appointments, answering phone calls and returningcalls.
• Maintaining office equipment (copier and printer) andsupplies.
• Performs all other duties as assigned.

Qualifications

MINIMUM TRAINING ANDEXPERIENCE

Education: Associate's degree in Human Services, Criminal Justice, Social Work or related field, or responsible employment experience. Education may be substituted with experience on a year-by-year basis.

Minimum Years of Experience: three to five (3 to 5) years in Criminal Justice, Social Work, or relatedfield.

Active Certificationin good standing required in intake and eligibility certification for all CRT programs including VITA, Energy Assistance, Early Care and Education, Eviction and Foreclosure Prevention and other CRT programs. Complete yearly mandatory training including confidentiality and HIPAA compliance.

Demonstrate skills in: interacting with people of diverse backgrounds required. Ability to communicate effectively. Ability to compile written reports and maintain case notes.

Knowledge of: Human Services, Criminal Justice and the Court systems is preferred. Knowledge of substance abuse and target population helpful. Counseling background preferred. Specialized training with HIV/AIDS, Drug and Alcohol Abuse and/or counseling, Domestic Violence and/or any other applicable training related to field of work. Content knowledge in employment education, financial literacy, prevention/ wellness education and housing.

Bilingual:  Preferred - Language: Spanish – fluent verbal &written

Driving Required: No                    Agency Vehicle: NO                         Employee’s Own Vehicle: N/A standing required upon hire and throughout employment

Physical and TB RequiredYES - prior to appointment based on programrequirements.

ADACOMPLIANCE

Physical Ability: Tasks involve sedentary to light work, involving some reaching, handling, fingering and/or feeling of objects and materials.

Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.