Case Manager – DFV Refuge and Outreach

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

Exciting news! We have secured additional government funding to create THREE new Case Manager positions! Join our passionate team and help make a meaningful difference in the lives of women and children affected by domestic and family violence.

Why this role matters

Every woman deserves to feel safe, supported and empowered to rebuild her life. At The Salvation Army’s Family Violence Stream, we provide compassionate, practical and accessible support to women and children escaping domestic and family violence.

You will walk alongside women during some of their most challenging moments, helping them rebuild confidence, strengthen their safety and work towards a brighter future.

About the role

We are excited to be recruiting three passionate and dedicatedfull-time Case Managers to join our Far West Family Violence Service.

You will provide compassionate, client-led support to women and children impacted by domestic and family violence. You’ll empower clients to develop personalised case plans, access essential services, enhance their safety and work towards stable accommodation, recovery and independence.

This rewarding and varied role also involves conducting risk assessments, advocating for clients, building strong partnerships with community services and supporting the day-to-day operations of our refuges.

Salary and employment conditions in accordance with the SCHADS Award, Level 5, plus applicable superannuation and other entitlements.

At The Salvation Army, we consider gender a genuine occupational qualification for this position under Section 27 (2) (f) of the Equal Opportunity Act 1984, and so we ask that only Female applicants apply.

How you will make an impact

• Provide welcoming, responsive support to women and children accessing refuge and outreach services.
• Build trusting relationships and deliver culturally safe support, including to Aboriginal and Torres Strait Islander clients, respecting connections to community, Country and culture.
• Assess client needs and risks, develop and review client-led case plans, and provide trauma-informed case management and advocacy.
• Connect clients with essential services and community supports to promote safety, recovery and stable accommodation.
• Maintain accurate client records, identify risks and service gaps, and work collaboratively with partner agencies.
• Contribute to refuge operations, team meetings, community engagement, supervision and training.
• Participate in a rostered after-hours on-call service, including the ability to return to site within 30 minutes when required.

What you will bring

• Relevant qualifications in social work, psychology or a related field.
• Demonstrated experience in family violence, risk assessment, case management and recovery support.
• Knowledge of DFV advocacy, referral pathways and working with clients with complex needs, including mental health and alcohol and other drug challenges.
• Strong communication, advocacy and relationship-building skills, with a commitment to culturally safe, client-centred practice.
• Current driver’s licence, Employee Working with Children Check and National Police Check.
• Commitment to completing mandatory training, including Code of Conduct, WHS, and Bullying and Harassment.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Remote Area Housing Benefit to employees who live and work in the area (up to $31,800 tax free) 
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members

How to Apply

If you believe in justice, empowerment, and the power of compassionate support, we want to hear from you.

To apply, please submit your resume and a cover letter outlining your experience in the family violence sector and your commitment to working with women impacted by abuse.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration