Case Manager Assistant

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

The Case Manager Assistant provides essential support to Case Managers by assisting with concrete patient-related tasks and various clinical interventions. This position serves patients, families, and others who are requesting assistance from the Case Management & Social Work Services Department but who are not currently receiving services from another staff member. The Case Manager Assistant supports the department by performing a variety of office-related responsibilities, including assisting with special medication fund programs, updating resource materials, and issuing Medicare Important Messages to patients as needed.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or G.E.D. equivalent
• Associate's degree preferred or equivalent healthcare experience

REQUIRED SKILLS & COMPETENCIES:

• Good verbal and written communication skills
• Ability to read, write, and speak English fluently
• Strong critical thinking and problem-solving skills
• Good organizational skills
• Ability to multitask effectively
• Strong interpersonal skills with ability to develop and maintain trusting relationships
• Ability to conduct self in a professional manner
• Flexibility and adaptability to changing priorities
• Ability to complete assigned tasks with minimal supervision
• Physical ability to move freely about the facility to visit patients