CargoWise TMS Support

About The Job:

• Client's Logistics is seeking an experienced Application Support Analyst – CargoWise TMS to support and maintain CargoWise Transportation Management System functionality, with a focus on the Forwarding and Customs modules.
• This role will be responsible for supporting operational users, resolving application issues, assisting with system configuration, and helping drive improvements across international freight forwarding and customs processes.
• The ideal candidate will have strong CargoWise experience, a solid understanding of logistics and forwarding operations, and the ability to troubleshoot system issues while working collaboratively with IT, operations, and business stakeholders.

Essential Job Functions:

• System Support: Provide day-to-day support for CargoWise TMS, specifically related to Forwarding, Customs, shipments, declarations, billing, job management, milestones, workflows, and related operational processes.
• Ticket Management: Review, troubleshoot, prioritize, and resolve support tickets submitted by business users. Ensure issues are handled timely and with appropriate communication.
• Incident and Problem Management: Investigate recurring issues, identify root causes, document findings, and assist with long-term corrective actions.
• Business User Support: Work closely with operations, customs, finance, and regional teams to understand user issues, business requirements, and system needs.
• CargoWise Configuration: Assist with configuration updates, including but not limited to organizations, users, workflows, milestones, charge codes, document templates, reference data, and operational settings.
• Forwarding and Customs Support: Support CargoWise functionality related to forwarding operations, customs declarations, job processing, shipment visibility, billing, and compliance-related workflows.
• Testing and Validation: Assist with testing system changes, enhancements, upgrades, patches, and new configurations to ensure functionality meets business requirements.
• Documentation: Maintain documentation for support processes, configuration changes, troubleshooting steps, known issues, and user guidance.
• Training and Knowledge Sharing: Provide guidance and training to end users and internal support team members to improve CargoWise usage and reduce repeat issues.
• Collaboration: Partner with IT, operations, regional leadership, and software vendors as needed to resolve issues and implement improvements.
• Continuous Improvement: Identify opportunities to improve system processes, user experience, data quality, automation, and operational efficiency.
• Compliance: Ensure support activities and system changes align with company policies, operational standards, and regulatory requirements.

Qualifications:

• Minimum of 3–5 years of experience in application support, systems support, logistics operations, or a comparable role.
• Experience supporting CargoWise is strongly preferred.
• Experience with CargoWise Forwarding and/or Customs modules is highly preferred.
• Experience in freight forwarding, customs brokerage, logistics, or supply chain operations.
• Strong understanding of shipment lifecycle, job management, billing, documentation, and customs-related processes.
• Experience gathering requirements, analyzing business issues, and translating needs into system solutions.
• Experience with SQL is a strong plus.
• Experience working in a ticketing system such as ServiceNow, Jira, Freshservice, or similar is preferred.
• Ability to support users across multiple countries, time zones, and business functions.

Additional Candidate Screening Guidance – CargoWise TMS Support Analyst

• Please look for individuals with strong CargoWise troubleshooting experience to support L1/L2 activities.
• We would prefer candidates with hands-on experience such as CargoWise Super Users, Power Users, or Administrators, ideally with prior exposure to service desks or helpdesk support environments.
• CargoWise troubleshooting and support experience (L1/L2).
• Super User / Power User / Administrator exposure.
• Service Desk / Helpdesk support background.
• Ticket handling and issue resolution experience.
• CargoWise configuration and operational support exposure.
• Freight forwarding / logistics systems understanding.

Skills:

• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Customer-focused mindset with the ability to support business users professionally and patiently.
• Strong understanding of incident and problem management processes.
• Ability to manage multiple tickets, priorities, and deadlines simultaneously.
• High attention to detail and accuracy.
• Ability to document processes, issues, and resolutions clearly.
• Ability to work independently while collaborating with cross-functional teams.
• Strong organizational and follow-up skills.
• Ability to learn new technologies, modules, and business processes quickly.
• Ability to work under pressure and make time-sensitive decisions.
• Proactive approach to identifying and resolving issues.
• Persistent determination to drive tickets and issues to resolution.
• Ability to think critically and take initiative to solve complex problems..

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

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Experience Level Bonus Referral:

• 0-2 years - INR 5,000
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• 6+ years - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

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VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.