Customer Support Advisor

Feeling Overlooked in Your Current Job?

It’s frustrating,isn’t it? You work hard, solve problems, and help people every day—but it feelslike no one notices. You deserve more.

Imagine workingsomewhere that recognises your contributions, values your skills, and investsin your training and development. If that sounds like what you’re looking for,we’ve got the perfect opportunity for you.

Join a Team That Puts People First

We’re working with atrusted IT provider that has spent the past 25 years delivering complex datamanagement and access projects to the public sector. Known for their innovativesolutions and unwavering reliability, they make technology simple, secure, andstress-free for their clients. Behind every project is a team of dedicatedexperts who care deeply about making a difference—and they’re looking forsomeone like you to join them.

Be the Difference Every Day

As a CustomerSupport Advisor, you’ll be the person clients rely on when things don’t go asplanned. Whether it’s troubleshooting Microsoft 365, setting up accounts fornew team members, or solving hardware issues, you’ll be the friendly expertthey trust to make things right.

Here’s what your daycould look like:

• Talking to clients via phone, email, or support tickets to understand and resolve their issues.
• Fixing problems with Microsoft 365, Active Directory, and hardware.
• Keeping everything on track by logging and managing support tickets.
• Helping new team members get up to speed with their accounts and devices.
• Sharing ideas to improve processes and solve problems faster.

You won’t be goingit alone. You’ll be part of a collaborative team that’s got your back and willgive you the tools, training, and support you need to succeed.

What You’ll Bring to the Team

We’re not lookingfor perfection—just someone who’s great with people, loves solving problems,and is ready to learn. You don’t need to tick every box—what matters most isyour attitude. Here’s what will help you stand out:

• A knack for explaining things in a way that makes sense, even to someone who isn’t technical.
• The ability to stay organised and handle multiple tasks without losing track.
• Experience in customer service or IT support is great, but if you’re eager to learn and grow, we’d still love to hear from you.

Why You’ll Love This Job

This isn’t justanother IT role—it’s your chance to be part of a team that genuinely valueswhat you do and gives you the tools to grow.

• Work That Matters: Support industries that rely on secure, innovative IT solutions to keep critical operations running.
• A Great Team Environment: Be part of a supportive, collaborative team where your ideas are heard, and your efforts are recognised.
• Room to Grow: Develop your skills, work with cutting-edge technology, and build your career.
• Generous Holidays: 25 days holiday (rising to 29) plus bank holidays, and your birthday off.
• Comprehensive Healthcare: Fully funded BUPA Medical and Dental cover after probation, plus 3x Death in Service cover.
• Family Support: Two weeks’ full pay for paternity leave, 12 weeks’ full pay for maternity leave, and up to one month paid for long-term absences.
• Cost of Living Support: £100 gross per month for living costs, and around £50 net per month to help with fuel for travelling to work.
• Retirement Planning: A solid pension scheme with 3% employer and 5% employee contributions (and the option to contribute more).
• Sick Pay That’s Got Your Back: Up to 10 paid days for infrequent, unconnected absences.
• Convenient Free Parking: Free on-site parking with EV charging points for office-based roles.

Ready to Start the Next Chapter in Your Career?

You don’t have tosettle for feeling invisible. If you’re ready for a role where your skills makea difference, your ideas are valued, and have a genuine career path, we’d loveto hear from you.

Click“Apply Now” to start your journey with thisamazing team.