Telesales Team Leader

About the job Telesales Team Leader

We are a world-leading smart mobility SaaS company with over 2,600,000 subscribers across 24 countries and we are looking for aTelesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities:

• Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.

• Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.

• Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.

• Training & Development:Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.

• Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.

• Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.

• Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

Key Requirements:

• Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead role.

• Excellent communication and negotiation abilities.

• In-depth understanding of telesales techniques and customer engagement.

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

What’s in it for you?

• Basic salary + quarterly commission!

• Strong sales mentorship and coaching

• 13th month pay

• HMO / Healthcard + Dependent

• Opportunity to work with cutting-edge technology

• Dayshift

• Fixed Weekends off

Lead. Inspire. Deliver. Apply now!