Client Services Liaison

We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations.

Key Responsibilities:

• Client Coordination & Service Delivery

• Flight Planning & Operational Support

• Monitoring & Issue Resolution

• Collaboration & Internal Coordination

• Operational Administration & Data Management

• Client Experience & Brand Representation

KPIs / Success Indicators:

• Percentage of client requests completed accurately and within the agreed service level

• Percentage of flights delivered without preventable client-service issues

• Percentage of issues resolved or escalated within the agreed response time

• Client satisfaction score for supported trips

Essential:

• Minimum 2 years’ experience in a commercial or client-focused environment

• Experience in corporate or commercial aviation

• High-level customer service experience

• Flexibility in working hours including out-of-hours and weekend cover

• Good understanding of aircraft performance

• Excellent geographical knowledge

• High level of spoken and written English

• Exceptional telephone manner

• Strong operational understanding

Desirable:

• Additional language skills (e.g. French, German)

• Educated to A-Level standard or equivalent

• Advanced analytical capability