Care Support Specialist - Valdosta, GA (1504)

Qualifications

Qualifications: 

• High School Diploma or GED required.
• 1+ year of experience in home care, healthcare, staffing, scheduling, or a related service environment.
• Experience handling multi-line phone systems and managing a high volume of inbound and outbound calls.
• Strong customer service, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and maintain accurate records in a fast-paced environment.
• Valid driver’s license and reliable transportation for required field visits.

Preferred Qualifications

• Current Certified Nursing Assistant (CNA) credential
• Must Meet all requirements to qualify as a Personal Care Aide (PCA), including successful completion of required competency and skills validation by a Nurse
• Bachelor’s degree or 2+ years of experience in home health, healthcare, or staffing coordination within the last 24 months.
• Familiarity with scheduling and client management systems.
• Prior experience in a regulated or healthcare-based environment.

Measures of Success

• New caregiver hires are completed timely based on area staffing needs.
• Pending caregiver onboarding is actively managed and completed within established timelines.
• Caregiver onboarding time is maintained within established expectations.
• New client admissions are coordinated timely from initial packet through start of care.
• Client service changes are coordinated accurately and without unnecessary delays.
• Missing client documentation is identified, communicated, and followed through resolution.
• Reassessment (RA) packets are tracked proactively to minimize overdue or expired packets.