Care Manager I

Position: Care Manager I
Work Arrangement: Fully Remote
Schedule: Monday–Friday, 8:00 AM–5:00 PM CST
Contract Duration: 6+ months, with potential for extension and/or conversion to a full-time position

Job Description:
We are seeking an experienced, licensed Social Work or Behavioral Health professional to support member engagement and care coordination in a fully remote environment. The successful candidate will conduct outreach to members, educate them about needed healthcare services, help address barriers to care, and coordinate appointments and appropriate resources.
This role requires strong communication, documentation, and care coordination skills, along with the ability to maintain strict confidentiality and comply with HIPAA and organizational policies.
Conduct outbound calls to members to educate them about needed healthcare services and support engagement in care.
Identify barriers to care and assist members in accessing appropriate services and resources.
Schedule appointments with provider offices as needed.
Connect members with appropriate community, healthcare, and support resources.
Accurately document all outreach attempts, member interactions, outcomes, and follow-up activities in the case management platform.
Maintain confidentiality and comply with HIPAA requirements and organizational policies.
Collaborate with care management, provider, and quality teams to improve member engagement and help close gaps in care.
Complete follow-up activities and maintain accurate and timely case documentation

Required Skills:
Minimum 5 years of social work experience.
Must hold an active professional license/certification permitting practice in Nebraska.
Strong communication, interpersonal, organizational, and documentation skills.
Ability to work independently in a fully remote environment.
Ability to handle protected health information in accordance with HIPAA and applicable organizational policies

Candidates must have one of the following licenses or certifications:
LCSW / LISW or equivalent Clinical Social Work license
LPC / LPCC / LMHC or equivalent Professional Counselor/Mental Health Counselor license
LMFT – Licensed Marriage and Family Therapist
CADC – Certified Alcohol and Drug Counselor
SUDP – Substance Use Disorder Professional