Customer Service Officer

Job Description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
 

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Auckland Airport team on a casual basis!
 

Why join Europcar?

• A competitive hourly rate + generous, uncapped incentive scheme

• Opportunity to maximise your income based on your exceptional performance with our incentive program

• Ongoing training and development to help you thrive and level up your career 

• Be part of an international brand with exciting opportunities to work across AU/NZ and globally 

• Get rewarded for great referrals - earn cash through our Employee Referral Program! 

• Company uniform provided

• Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more! 

• Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network! 

• Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

• Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day 
   

Some of the key responsibilities include:

• Greet and assist customers in renting vehicles as based on their preferences and needs

• Process rental agreements accurately and efficiently

• Promote and upsell additional products and services 

• Address customer inquires and concerns promptly and professionally, with a service first approach 

• Achieve or exceed individual and team sales targets 

• Maintain knowledge of current promotions, services, and products to assist with sales efforts

• Build strong customer relationships to encourage repeat business and referrals
   

To be considered, you should possess:

• Previous experience in sales, customer service or retail

• Car rental experience is highly desirable

• Excellent communication and interpersonal skills, with a customer-first mindset 

• Confident using computer systems and technology 

• Ability to work efficiently in a fast-paced, high-pressure environment

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid New Zealand driver's license with a clean driving record

• Full working rights in New Zealand (current and ongoing) 

• A positive, proactive and team-oriented attitude!
   

About Europcar Mobility Group
 

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. 
 

“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
 

 To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
 

 Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.
 

 Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
 

 More info:www.europcar-mobility-group.com

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move”is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at:www.europcar-mobility-group.com