Car Sales Executive

• Acquire and maintain product knowledge and promotional information on all vehicles
• Stay up to date with training provided by dealership and manufacturer
• Have knowledge of competitor products and pricing to compare and educate customers on the benefits of our product and brand over the others
• Follow up with customer before, during and after the sale to ensure superior customer service
• Present a positive image of the retail facility, both in physical appearance and friendly attitude
• Communicate closely with sales managers to determine sales goals and methods by which these goals will be met
• Handle administrative requirements of the sale when requested: examples, but not limited to: requesting paperwork or documentation from the customer that relates to the sale
• Assist sales department with overflow: examples, but not limited to: Setting customers up with test drives, greeting customers, etc.
• Maintain knowledge and follow regulations regarding safeguarding customer information, OFAC, 8300 cash reporting and all other best practice regulations required by law and trained through our COMPLI system
• If the delivery coordinator is unavailable ensure the customer has a comfortable working knowledge of the technology in the vehicle.
• Ensure first service appointment is made and customer has been introduced to the service department.

Qualifications

• Excellent communication skills
• Excellent interpersonal and customer service skills
• Excellent sales skills
• Ability to address customer hesitation and resistance
• Ability to prioritize tasks
• Ability to function well in a high-paced and at times stressful environment
• Maintain survey scores, to be at or above district level