Capacity Management Analyst - Medical Group Services - FT Days

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Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Capacity Management Analyst is responsible for the enterprise-wide analytical support and build for physician schedule and capacity management. Responsible for master scheduling integrity. Perform master schedule audits, verifying templates are performing efficiently. Maintain thorough understanding of and participation within physician onboarding process flow.  

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements:High School Diploma

• Minimum Experience:Three (3) years' experience in physician practice administration or physician practice schedule capacity management

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:Associates Degree

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Must work independently under the direction of the Director - Physician Access and Scheduling

• Must have working knowledge of AllScripts Practice Management System

• Must have working knowledge of Epic Practice Management System's Cadence module

Essential Tasks and Responsibilities

• Perform patient flow time studies and master schedule audits, assuring master schedules meet Health System standards, including Patient Centered Medical Home (PCMH) requirements.

• Responsible for master scheduling integrity—daily changes, template changes, bump lists, team schedule implementation, etc.

• Create and edit templates upon approved request.

• Validate master schedule reporting data.

• Perform master schedule audits, verifying templates are performing efficiently.

• Participate in provider schedule design.

• Maintain and scrub provider dictionary, visit types and scheduling messages, on assigned schedule.

• Serve on committees and task forces. Attend meetings and seminars as needed. 

• Work as liaison between the clinics and IT and EDI team regarding scheduling related systems requests.

• Maintain in-depth knowledge of template build options to promote clinic flow efficiency and maximize patient throughput.

• Serves as subject matter expert, daily operations support and resource for Template Builder Staff.

• Serves as a Cadence expert for NGPG and front office staff and is offers support for all front office duties to include; scheduling, in basket management, telephone call processing, check-in procedures, check-out procedures, and end of day cash procedures. 

Physical Demands

• Weight Lifted: Up to 20 lbs,Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs,Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending:Occasionally 0-30%

• Standing/Walking:Occasionally 0-30%

• Pushing/Pulling:Occasionally 0-30%

• Intensity of Work:Occasionally 0-30%

• Job Requires:Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.