Capability & Learning Consultant

Employment Type

Closing Date

Job Title

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. 

​This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.​

This role will sit within our Workforce Experience & Culture team within People, Culture & Communications. We cultivate a remarkable workforce experience and vibrant culture for our people.  

What you'll do 

In this role you’ll: 

• Act as a trusted business partner to senior stakeholders, proactively shaping demand, priorities, and the framing of capability challenge.

• Diagnose business capability and performance needs, identifying root causes, future state hypotheses and the critical factors driving the issue.

• Partner with assigned business domains to surface, shape and clarify capability needs, translating stakeholder challenges into well-framed consulting demand that can be brought into portfolio triage, prioritisation, or directing business stakeholders to relevant channels.

• Translate problems into clear consulting briefs, with defined scope, hypotheses, success measures, and an agreed intervention direction.

• Lead consulting engagements end to end, remaining accountable from diagnosis through intervention design, execution oversight, and evaluation.

• Define resource requirements and guide downstream teams — including Experience Orchestration, Experience Delivery, Capability & Learning Experience Solutions, and other specialist roles — to support effective solution execution.

• Shape the overall intervention approach, ensuring the right mix of human-led, digital, product, process, or specialist responses is brought together.

• Monitor intervention progress, quality, and alignment to intended outcomes, keeping work on track and adjusting where needed.

• Build trusted advisory relationships with senior leaders, influencing decisions and aligning stakeholders around workforce capability and performance