Campus Manager

General Job Information:

Job Purpose:The Campus Manager is responsible for the end-to-end Operations functionality of Distribution Centers in the Distribution Park.  

MINIMUM EXPERIENCE:

• Minimum 3 years' experience in Managing a Distribution Centre Operations Teams
• TES industry experience would be an advantage
• Minimum of 5 years’ management experience preferably in a service-related industry, Client Focus 
• HR/IR experience desirable 

MINIMUM QUALIFICATION:

• Gr 12; 
• NQF7/ Diploma or related tertiary qualification preferred 

PRIMARY RESPONSIBILITIES

PEOPLE MANAGEMENT

• Agree Headcount requirements with Client for every budgeted period; 96% is the targeted Fill Rate per shift; 
• Ensure that staff payments via TES and WFM is accurate and presented timeously; 
• Ensure that Staff Development and Training is in place at all levels: GA to Management 
• Ensure that the Succession Plan is submitted bi-annually as per PDP; 
• Ensure that HR policies and procedures are followed 100%; 
• Ensure that all Employment Equity communication is shared with staff quarterly; 
• Ensure that all PPE/Safety standards are adhered to as per OHS policies / OHS act; 
• Protect Client assets, MHE equipment, Normal equipment (Cages and Totes) and respect for product; 
• Ensure agencies comply with labour take on and exit processes, tracking of disciplinary actions etc.; 
• Ensure agency KPI’s are measured and managed e.g. shift fill rates, throughput, payroll queries and MHE Incidents; 
• Provide regular feedback to Client regarding shift performance metrics/targets; 
• Ensure that Performance and Quality standards are maintained in accordance with the agreed targets; 
• Ensure that Disciplinary action is taken where required in line with the COC and HR policies; 
• Foster a culture of accountability and continuous improvement 

PROCESS MANAGEMENT

• Ensure process compliance to WMS standards as agreed with the Client
• Review daily Shift Reports and formalise action plans to address areas of concern 
• Review weekly staff cost in line with budget as per Client, and ensure that staff cost is within the required ratios
• Manage HR/Admin/Finance and compliance of all ICs and report to ACMS Management & Client on any discrepancies 
• Ensure that WFM clocking is managed in accordance with the clocking standards 
• Ensure WFM hours are given to the TES timeously, and that invoices are actioned in accordance with the deadlines 
• Ensure that Daily/Weekly/Monthly forecasts are done in line with the actual / budgeted volumes to ensure that the daily staff requirements can meet the volume requirements
• Ensure that the budgeted CPLH & CPC targets are achieved 
• Support all internal and external audits
• Ensure that all warnings are uploaded on the required system to ensure record-keeping
• Ensure that all data that is required by the analytics team is captured timeously by following the deadlines
• Ensure operational process compliance and ensure that all staff follow the applicable SOPs at all times 
• Ensure that staff is trained in accordance with the on-site training processes, SOP, Assessments etc. 

CLIENT RELATIONSHIP MANAGEMENT

• Ensure an understanding of client strategy and action plans for the current year
• Develop an Operations plan to ensure that we execute the Client strategy
• Ensure Self- Driven team delivers on KPI’s as agreed with the Client 
• Understand the needs and complexities of staffing requirements during promotion and peak periods
• Understand the on-site Supplier management processes via the Client Replenishment team/ DC Manager
• Minimize financial risk to the client, and ensure that Shrinkage and Waste is managed in line with the targets
• Protect client Assets at all times, reduce equipment/property damage, conduct regular toolbox talks
• Responsible for protecting the ADfusion model at all times
• Deliver continuous improvement plans quarterly, seek out opportunities to improve and generate savings for Client
• Work closely with Clients Replenishment team to ensure a seamless Inbound function
• Liaison with the Client Transport department on a daily basis to ensure store deliveries are actioned as per plan
• Close working relationship with Client Planning department, Operations manager, Inventory & CC Manager
• Follow up on all Client queries and Co-ordinate through the ACMS structures, and provide feedback within 24 hours where possible
• Work closely with the Client HR team to ensure that the SAP structures are always maintained in line with the budgeted structural requirements as agreed with the client

FINANCE MANAGEMENT

• Ensure that ACMS Operations report is updated in accordance with the weekly deadlines
• Review the previous week's cost in line with the require cost ratios and report back to the Client and ACMS 
• Manage costs in line with the budgets as per agreement with Client
• Minimize MHE & Property damage (Abuse), product damage (Waste) and Shrinkage (Stock losses, Pilferage, Theft)
• Minimize claims from stores by ensuring Production and Outbound processes are adhered to
• Minimize Shrinkage caused by Receiving errors by ensuring Outbound processes are adhered to 
• Ensure continuous training/toolbox talks with DC staff to minimize Damages/Shrinkage 
• Audit TES statements and invoices on a weekly/monthly basis

RISK MANAGEMENT

• Ensure that SHEQ programme as received from ACMS head office is implemented and adhered to
• Ensure that Monthly SHEQ audits are conducted and manage the SHEQ team in accordance with SHEQ programmes
• Ensure staff training and appointments are as per SHEQ programme requirements
• Ensure that the SHEQ files for the campus is always updated and ensure that it is audited regularly
• Ensure IOD management and adherence to policy
• Ensure that SHEQ monthly reports are submitted
• Ensure that staff always adheres to company policies, government legislation and applicable laws of the country

COMPLIANCE

• Data Protection and Privacy Laws: If handling personal data, comply with South Africa's Protection of Personal Information Act (POPIA). Implement measures to protect the privacy and security of customer and employee data
• Security: To ensure that no unauthorized person enters the DC, ensure that all staff is loaded on the client biometric/ access systems to protect the distribution center from theft, vandalism, and unauthorized access
• Documentation and Record-Keeping: Maintain accurate records of all operational activities where applicable, including financial transactions, employee records, and regulatory compliance documentation
• Training and Awareness: Provide training to employees on relevant compliance requirements, safety procedures, and operational protocols to ensure ongoing compliance and mitigate risks 
• Along with the HR team, drive BBBEE and Employment Equity compliance within the Business Unit in accordance with the Employment Equity act
• Health and Safety Regulations: Comply with health and safety regulations outlined in the Occupational Health and Safety Act. This includes providing a safe working environment, conducting regular risk assessments, and implementing appropriate safety measures 
• Labor Laws: Adhere to South Africa's labour laws, including regulations related to employment contracts, working hours, wages, and employee benefits. Ensure compliance with the Basic Conditions of Employment Act and the Labour Relations Act
• Environmental Regulations: Comply with environmental laws and regulations governing waste management, pollution control, and environmental impact assessments. Obtain necessary permits or approvals from relevant authorities

COMPETENCIES

KNOWLEDGE, SKILLS & ATTRIBUTES

• Computer literacy (Word, Excel, Powerpoint) with intermediate skills 
• Strong numeric and verbal reasoning ability
• Business Acumen 
• Adaptability & Change Management 
• Interpersonal Skills & Emotional Maturity 
• Collaboration 
• Negotiating & Conflict Resolution Skills 
• Creativity / Innovation 
• Decision Making 
• Leadership 
• Planning 
• Proactive 
• Problem Solving 
• Results Driven 
• Strategic Thinking 
• Stress Tolerance & Resilience

OUR CORE VALUES