Calypso L2 Support

Summary:

We are seeking a skilled professional with 5-8 years of relevant experience in Calypso for a Calypso L2 Support role. This position is based in Pune, Noida, or Bengaluru with temporary remote work options. The shift timing is from 02:00 PM IST to 11:00 PM IST.

Responsibilities:

• Act as primary Calypso L2 technical support contact for Calypso incidents and service requests.
• Triage incoming tickets, reproduce issues, and apply documented recovery steps to restore service per SLA.
• Perform root-cause analysis (RCA) for recurring incidents and propose permanent fixes or mitigations.
• Conduct Java-level debugging where appropriate: analyze logs.
• Escalate to Level 3 / Development when fixes require code changes, providing detailed technical analysis, reproducible test cases, and impact assessment.
• Execute database queries (SQL) and perform configuration checks on Calypso modules and middleware.
• Monitor application health, perform basic system checks (processes, services, JVM metrics), and coordinate with infrastructure or ops teams for system-level remediation.
• Work within an ITSM tool (Ivanti) to update tickets, communicate status to stakeholders, and document remediation steps.
• Participate in on-call rotations and follow incident management procedures for major incidents.
• Update and maintain runbooks, knowledge base articles, and playbooks for common issues and recovery sequences.
• Communicate clearly with customers — provide timely updates, manage expectations, and ensure post-incident follow-up.

Requirements:

• Minimum 5 years of relevant experience in Calypso.
• Calypso product knowledge at L2 level; Calypso development experience is an advantage.
• Experience with Java, Linux, and SQL skills with any RDBMS (Oracle, PostgreSQL, SQL Server).
• Excellent communication skills (both verbal and written).
• Excellent troubleshooting experience with ITSM / ITIL.

Required Skills:

• Hands-on experience with Calypso (front-to-back processing, common modules such as Treasury, Derivatives, Collateral, Confirmations).
• Strong Java debugging skills.
• Solid SQL skills and experience with RDBMS (Oracle, PostgreSQL, SQL Server) for data investigation and minor fixes.
• Comfort with Linux/Unix command line for log collection.
• Experience with ITSM tool 'Ivanti Neurons' for incident and change management.
• Understanding of Calypso Architecture.

Preferred Skills:

• Better to have MX understanding.
• Strong customer-facing communication skills and ability to explain technical issues to non-technical stakeholders.
• Analytical and structured problem-solving approach.
• Ability to work under pressure during incidents while maintaining accuracy.
• Team-oriented: coordinate cross-functional teams (L1, L3, Dev, Ops, Business).
• Good documentation skills and attention to detail.

Benefits:

Details regarding benefits will be provided during the interview process.