Call Center Systems Analyst

CirrusLabs

Location not stated

Mid level

4 months ago

Genesys
Amazon Connect
AI

4 months ago

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We areCirrusLabs. Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well-knit teams and employees. You are the core of a values driven organization.

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.

You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented<Job Title>to join our team. If you're excited to be part of a winning team, CirrusLabs (http://www.cirruslabs.io) is a great place to grow your career.

Job Title:Call Center Systems Analyst – Genesys Cloud & Amazon Connect

Location: Hybrid – Atlanta, GA / Richmond, VA / Connecticut / Norfolk, VA

Job Summary

Seeking experienced Call Center Systems Analysts with expertise inGenesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.

Required Skills & Experience

5–8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:
- Genesys Cloud
- Amazon Connect
- IVR technologies
Experience with contact center migrations to Genesys Cloud
Experience supporting:
- Conversational AI
- Chatbots
- Virtual assistants
- Digital self-service implementations
Familiarity with contact center platforms such as:
- Genesys
- NICE
- Amazon Connect
Understanding of AI-enabled service capabilities including:
- Agent assist
- Knowledge retrieval
- Automation
- Intelligent routing
Understanding of healthcare domain
Strong analytical, communication, and collaboration skills

Call Center Systems Analyst · CirrusLabs

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