CALL CENTER SPECIALIST I

Summary:   Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.

Essential Functions: 

•    Schedules patient appointments, determining between urgent and non-urgent injuries.
•    Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
•    Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
•    Answers questions about organization and provides callers with address, directions, and other information.
•    Other duties may be assigned.

Qualifications

Qualifications:

•    High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience. 
•    Ability to multitask and maintain professional telephone etiquette.                         
•    Computer Database software and Internet software.
•    Problem solving skills in standardized situations.
•    Ability to work accurately and efficiently.
•    Excellent verbal and written communication skills.
•    Knowledge of medical terminology helpful.
•    Prior customer service representative experience required.  
•    Knowledge of 3rd party insurance and medical office experience helpful.  
•    Prior experience in an orthopaedic setting helpful.