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Call Center Representative IV - Inbound

Sunrise Systems Inc
  • 🇺🇸 United States
  • Hybrid
  • 15 hours ago
  • Outlook
15 hours ago
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Not enough detail in this posting to match

Job Title: Call Center
Job ID:26-05239
Location:Cinncinnati , OH
Duration: 05 months on W2 contract
 
Job Description:
 
Client is seeking a Customer Service Representative to support cardholders by answering inquiries, resolving issues, and delivering excellent customer service. This remote position requires strong communication, computer, and multitasking skills.
 
Responsibilities
 
  • Handle inbound customer calls and resolve inquiries.
  • Provide accurate information and prompt solutions to cardholders.
  • Manage customer information across multiple systems.
  • Build positive relationships with customers and colleagues.
  • Navigate multiple software applications while assisting customers.
  • Follow established procedures and meet performance expectations.
 
Required Qualifications
 
  • Must be at least 18 years old.
  • At least 1 year of customer service experience.
  • Proficiency using Chromebooks and dual monitors.
  • Intermediate computer skills, including Microsoft Office and Outlook.
  • Ability to multitask, type, and navigate multiple applications while speaking with customers.
  • Reliable high-speed internet and a quiet, distraction-free home workspace.
  • Must live within 60 miles or 60 minutes of the Cincinnati hub.
  • Flexibility to work shifts between 9:00 AM and 9:00 PM EST, including one weekend day, for a total of five working days per week.
  • Must pass the required background investigation (education and employment verification excluded) and fingerprinting.
  • Must meet applicable Section 19 of the Federal Deposit Insurance Act requirements.
 
Preferred Qualifications
 
  • Banking or financial services experience.
  • Call center experience.
  • Experience working remotely.
  • Strong problem-solving, decision-making, and organizational skills.
  • Ability to handle customer concerns professionally and adapt to changing processes.
Contact:
Raghu: Raghu.m@sunrisesys.com | URL:www.sunrisesys.com

Call Center Representative IV - Inbound · Sunrise Systems Inc

Auto apply with Likeremote