Call Center Representative - Full Time

Employment Type:

Shift:

Description:

POSITION PURPOSE

• Under the supervision of the Nutritional Services Patient Services Coordinator. Facilitates patients’ food requests using the computer system. Processes paperwork for area per established procedures.

ESSENTIAL FUNCTIONS

• Remains professional and follows through with patient, nurse, RD or Coordinator for all phone calls as needed           
• Reviews patient listing, checks special services, diet orders, LDA’s and preferences; makes adjustments to patients’ files as needed
• Generates meal tallies and maintenance reports as needed
• Processes Epic printouts; follows through on all tray requests, supplemental orders, allergies and diet changes and makes appropriate adjustments to patients’ files
• Enters the tube feeding order from Epic into Hospitality Suite accurately, sends correct products with labels attached appropriately

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• Excellent written and interpersonal skills
• Word processing skills

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Sedentary work, repetitive motion of hands, fingers and wrist

Pay Range: $17.25 - $25.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.