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I

Call Center Information Systems Security (REMOTE)

ITCON
Location not stated
Remote
Mid level
3 days ago
  • Information Systems Security
  • Risk Management
  • Risk Management Framework
  • RMF
  • Incident Response
  • CRM
  • Vulnerability Management
  • CISSP
  • CISM
  • DLP
3 days ago
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ITCON Services is seeking an experienced and highly skilled Information Systems Security / Corporate Security Officer (CSO) to provide security leadership across multiple federal and corporate information systems in a fast‐paced, mission‐driven environment. The ideal candidate is a proactive security leader with deep knowledge of federal cybersecurity standards, enterprise risk management, cloud security, and the Risk Management Framework (RMF). This role partners closely with engineering, development, leadership, and customer teams while supporting security governance and solution design across multiple programs.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.
  • Location:Remote
  • Citizenship: Must be a U.S. Citizen.
The Corporate Security Officer (CSO) serves as the ultimate authority on data protection, privacy, and system compliance for the 100% remote Contact Center contract. Handling highly sensitive Personally Identifiable Information (PII) for federal immigration cases, this Key Personnel role requires a leader who can translate rigid federal security frameworks into practical remote-work policies. Acting as the appointed senior official and primary liaison to the Client Office of Security and Integrity (OSI), the CSO ensures that every remote agent, software platform, and internal process strictly adheres to federal cybersecurity and personnel security mandates.

Core Responsibilities
1. Federal Compliance & Government Liaison (OSI Interface)
  • OSI Liaison: Serve as the designated senior official interfacing directly with the Client Office of Security and Integrity (OSI) on all matters relating to physical, personnel, and digital data protection.
  • Incident Response: Lead the rapid response, containment, and mandatory federal reporting of any suspected data breaches, PII mishandling, or unauthorized system access by the remote workforce.
  • Audit & Transparency: Act as the primary point of contact during government security audits, ensuring total transparency and maintaining a pristine record of compliance.
2. Information Systems Security (ISSO Duties)
  • System Compliance: Ensure all contact center information systems, CRM platforms, and telecommunications networks comply with strict federal security frameworks, including NIST SP 800-53 and Client 4300A guidelines.
  • Vulnerability Management: Oversee continuous monitoring of the IT infrastructure used by the remote workforce, identifying and mitigating cybersecurity vulnerabilities before they can be exploited.
  • Change Control: Review and approve all major IT environment changes or software updates to ensure they do not introduce new security risks to the government's data.
3. Remote Workforce Privacy & Data Protection
  • Distributed Security Enforcement: Design and enforce practical "clean desk " policies, locked-screen mandates, and anti-shoulder-surfing protocols tailored specifically for a 100% work-from-home contact center environment.
  • Security Culture & Training: Develop and implement engaging, recurring security awareness training that moves beyond basic compliance to foster a genuine culture of privacy among remote Tier 1 Agents.
4. Personnel Security & Clearance Management
  • Clearance Pipeline Management: Oversee the rigorous pre-screening and submission of security packages for hundreds of new hires, ensuring packages meet acceptable standards of character and conduct to prevent government rejections.
  • Offboarding Security: Manage the strict exit clearance procedures for terminated or resigning employees, ensuring the immediate revocation of system access and the secure return of all government-furnished equipment (GFE) and PIV cards.
Required Qualifications
  • Experience: A minimum of five (5) years of professional experience specifically in security management, encompassing physical, personnel, and information systems security.
  • Citizenship: Must be a U.S. Citizen.
  • Clearance: Must be able to successfully pass a rigorous Department of Homeland Security (Client) background investigation to obtain and maintain a Public Trust clearance.
  • Federal Knowledge: Deep understanding of federal privacy laws (e.g., the Privacy Act of 1974) and federal IT security standards.
Preferred Qualifications (Highly Desired)
  • Certifications: Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) strongly preferred.
  • Federal ISSO Experience: Previous experience serving formally as an Information Systems Security Officer (ISSO) on a federal contract.
  • Remote Operations Security: Experience designing and enforcing data loss prevention (DLP) and physical privacy protocols for a large-scale, remote/work-from-home workforce.

Call Center Information Systems Security (REMOTE) · ITCON

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