Call Center/Customer Service Representative

Fast Tax Service Inc

🇺🇸 United States
On-site
58 months ago

58 months ago

Call Center (Customer Service) RepresentativeDo you need a job with flexible hours? Are you looking for extra cash? If you answered YES to either of these questions, Fast Tax has a great opportunity for you! We are now hiring candidates for positions in our client call center.

Call Center Representative base duties and responsibilities include:

Interacting with clients via telephone, email or in person to provide support and information on tax-related products and services
Answering client questions and identifying client concerns and overall needs
Ensuring that appropriate actions are taken to resolve client issues and concerns
Addressing client complaints in an empathetic and patient manner
Redirecting customers to appropriate team member(s) and/or office(s) as needed

Other Responsibilities as needed:

Making client appointments
Taking messages
Performing other related duties as assigned

Required Skills & Experience:

High School Diploma or equivalent
Basic typing skills (minimum 35 wpm)
Basic computer operating skills
Fantastic phone skills i.e. well spoken, excellent active listening skills
Excellent interpersonal communication skills, both verbal and written
Ability to effectively interact with all kinds of people (both externally with clients, and internally with company team members)
Experience working in a fast-pace environment
Team-oriented
Motivated, energetic, driven work ethic
Time management skills
Ability to multitask
Outgoing, friendly, compassionate personality

Preferred Skills & Experience:

Sales and/or marketing experience
Previous call center and/or customer service experience a plus

Pay is based on hourly rate

Call Center/Customer Service Representative · Fast Tax Service Inc

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