Call Center Coordinator

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the innovative and exciting field of infertility care and be a part of an extraordinary and committed staff.

Responsibilities for this position include, but are not limited to:

• Handle inbound and outbound calls
• Address patient inquiries and resolve issues
• Resolve incoming calls to the best of your ability before creating a task
• Assist patients and attempt to answer questions, schedule appointments if needed, etc.
• Assist patients navigate EMR system
• Other duties as assigned

Qualifications:

• High School diploma or equivalent
• Strong verbal and written communication skills
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Ability to display a strong sense of urgency

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.