Bartender - HRC London LTD

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:www.gotoworkhappy.com/benefits

Job Description:

The Bartender is the stepping stone…..the first area of service for the guests before arriving at their tables.  It is essential to provide the guests with a positive experience before they step out of the bar.  As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).  

Basic functions of the Bartender include:

•    Making drinks to spec recipe
•    Demonstrating responsible alcohol service 
•    Serving food
•    Handling cash & other forms of payment
•    Making proficient sales transactions - using a point-of-sale system
•    Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
•    Maintaining proper cash drawer balances
•    Directing guests to areas/restrooms
•    Demonstrating impeccable product knowledge
•    Suggestive selling - using proven techniques  
•    Maintaining a clean and organized bar area 
•    Maintaining proper product pars – through bar pulls & inventories
•    Stocking liquor, beer, wine and glassware throughout the shift
•    Properly labeling, dating, covering and refrigerating prepped items for the bar
•    Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware 
•    Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
•    Answering questions - accurately and politely
•    Creating memorable experiences
•    Entertaining guests to create “Raving Fans”

Job Requirements include: 

•    Performing duties which require bending, reaching, lifting  & standing for long periods of time
•    Maintaining a well-groomed appearance (“having a plan”)
•    Following all uniform guidelines
•    Practicing all safety & sanitation standards
•    Recycling products, where possible
•    Remaining calm in a hectic, fast-paced atmosphere
•    Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
•    Displaying a positive and outwardly friendly attitude toward guests
•    Maintaining HRC’s 5 core Values and Mission Statement