Cafe Cashier

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

Essential Functions

• Provide exceptional customer service and promptly address customer questions or concerns.
• Operate cash registers and accurately process customer transactions.
• Balance cash drawers, prepare deposits, and maintain opening and closing cash banks.
• Stock and replenish cafeteria items, including beverages, snacks, paper products, cooler items, and salad bar supplies.
• Maintain cleanliness and organization of cafeteria dining areas, serving stations, and tray return locations.
• Clean and sanitize cafeteria equipment and work areas in accordance with department standards.
• Assist with the preparation, setup, and breakdown of catering orders and equipment.
• Monitor inventory levels and notify supervisors of shortages, discrepancies, or operational concerns.
• Adhere to all cash-handling, food safety, sanitation, and HACCP standards.
• Support department initiatives focused on customer service and retail satisfaction.
• Attend department meetings, training sessions, and required in-service programs.
• Maintain a positive, professional, and team-oriented attitude.

Qualifications

Education

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of formal education.

Experience

• Previous cashier experience preferred.
• Prior customer service experience required, preferably in a food service, retail, hospitality, or healthcare setting.

Knowledge, Skills & Abilities

• Excellent customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Ability to read and understand menu items and product information.
• Basic math skills, including counting cash, making change, and performing simple calculations.
• Ability to operate a calculator, cash register, and point-of-sale system.
• Strong attention to detail and accuracy with cash handling.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and problem-solving skills.
• Ability to maintain cleanliness, sanitation, and food safety standards.
• Commitment to upholding all I C.A.R.E. standards and departmental policies.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Sitting Occasionally
• Reaching Occasionally
• Gross Manipulation
• Fine Manipulation
• Feeling Constantly
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Work Location

Scheduled Weekly Hours

Employee Type

Work Shift

Pay Range

Grade

EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.