CS Sr. Account Manager - Sales Support

Department:

Job Description:

JOB SUMMARY: TheSeniorNational Logistics Account Manageris responsible for ensuring the companycanprovide truckload coverage for customer-awarded freight while also securingadditionalopportunities. Because this positionis responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical tomaintaining a competitive edge and preserving the overall integrity of company services. 

KEY RESPONSIBILITIES: 

• Communicating with assigned customer base as the single point of contact and build relationships 

• Working with other internal departments to balancecapacity and freight including teams of analysts 

• Solicitingadditional freight opportunities thateliminate empty miles when necessary 

• Researching andattempting to remedy service issues daily 

• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better 

• Relaying excess load availability to Brokerage and Rail divisions

• Reviewing EDI data for accuracy before releasing verifications to the customer 

• Responsible for close oversight of all internal activities thatimpact service obligations  

• Maintaining key carrier performance indicators 

• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines 

• Management of bookings andprovide resolution of delayed pickup/delivery, billing, etc. 

MINIMUM QUALIFICATIONS: 

• 3+ years of experience in business development, sales, or transportation operations 

• Intermediateproficiency in Microsoft Excel functions 

• Ability to handle high volumes of inbound/outbound email and understandingcapacity and network 

• Extremely organized and communicative multiple stop deliveries. 

• Ability to perform in a deadline-driven environment with rapidly changing priorities 

PREFERRED QUALIFICATIONS: 

• Ability to service multi-million-dollar accounts,support new and existing sales opportunities  

• Experts in specific KPI contract details per client and awards  

• Some familiarity with AS/400 operating system 

SKILLS & ABILITIES: 

• Critical thinking 

• Root cause identification 

• Problem solving 

• Goal setting 

• KPImonitoring 

• Customer service 

• Business solicitation 

• Negotiation 

• Relationship building 

• Scheduling 

• Project management 

• Data analysis 

• Effective communication 

• Teamwork 

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.