C 1 Analyst-IT Cloud COE

Key Responsibilities

• Assist in implementing and maintaining Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
• Monitor system health, data quality, and platform usage using reports and dashboards.
• Support integrations between Salesforce and enterprise systems such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP.
• Provide L2 user support and troubleshoot configuration, access, and automation-related issues.
• Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal frameworks.
• Support initiatives to improve security scores and maturity levels through Salesforce best practices.
• Assist with performance tuning and maintain system reliability and uptime.
• Assist in developing and maintaining Salesforce security and governance policies, standards, and procedures.
• Support release management activities, including testing and deployment validation.
• Collaborate with cross-functional teams and contribute to continuous improvement initiatives.
• Maintain a centralized knowledge base documenting Salesforce usage across business processes.
• Update governance standards, support processes, and SOPs to ensure consistent operations.

Required Skills & Qualifications

• Minimum 3 years of experience in Salesforce Administration.
• Strong knowledge of Salesforce objects, fields, validation rules, flows, reports, and dashboards.
• Good understanding of the Salesforce security model.
• Basic knowledge of integration concepts, including REST and SOAP APIs.
• Strong analytical and problem-solving skills.
• Experience with DevOps tools such as Azure DevOps and Git is a plus.

Preferred Qualifications

• Salesforce Certified Administrator certification is mandatory.
• Exposure to multi-org Salesforce environments.
• Basic knowledge of MuleSoft or other integration platforms.