BusinessOperations - Community Resource Coordinator II - J01010

Mindlance

🇺🇸 United States
On-site
Manager or above
1 day ago

1 day ago

Position Purpose:
Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

Education/Experience:
Requires a High School diploma or GED
Requires 1 – 2 years of related experience

Provides support to members to connect them to known community and care resources in a cost- effective manner

Supports the coordination of community outreach resources available to members and promotes awareness of care/services

Serves as support for members on community and care resource inquiries and opportunities available to members

Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection

Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements

Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support

Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization

Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization

Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach

May make visits to individual homes and/or community organizations

Working Knowledge of Social Determinants of Health (SDOH) barriers
Performs other duties as assigned

Complies with all policies and standards

MINIMUM QUALIFICATIONS

Education and Experience
• Requires a High School diploma or GED
• Requires 1 – 2 years of related experience

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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Provides support to members to connect them to known community and care resources in a cost- effective manner Supports the coordination of community outreach resources available to members and promotes awareness of care/services Serves as support for members on community and care resource inquiries and opportunities available to members Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach May make visits to individual homes and/or community organizations Working Knowledge of Social Determinants of Health (SDOH) barriers Performs other duties as assigned Complies with all policies and standards
Story Behind the Need
What is the purpose of this team? Describe the surrounding team (team culture, work environment, etc.) & key projects. Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?	Empathetic and Community-Focused: Given the nature of the role, a CHW needs to be deeply empathetic and community-oriented. They should be passionate about helping others, understanding diverse community needs, and promoting health equity. Collaborative and Adaptable: The team dynamic often involves working with other health professionals, social services, and community organizations. An individual who thrives in a collaborative, flexible environment and can pivot based on community needs will perform best. Energetic with a Problem-Solving Mindset: The role may require handling various challenges or crises, so individuals who are energetic, proactive, and enjoy solving complex problems in real-time will fit well.
Typical Day in the Role
Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD). What are performance expectations/metrics? What makes this role unique?	Responsible for conducting home visits to high-risk members to complete a non-medical assessment to identify barriers impeding care such as home safety issues, transportation and other social determinants of health. Connecting with community partners and/or organizations to build partnerships that help to address the needs of our members. Coordinate, implement and participate in community events within the designated region but could include the entire Georgia market. Team/Individual is measured on the number of successful home visits completed per month (60% of the home visits will be successful)
Candidate Requirements
Education/Certification	Required: High school diploma or equivalent	Preferred:
Licensure	Required:	Preferred:
Years of experience required: Requires 1 – 2 years of related experience Disqualifiers: Additional qualities to look for: Must have Reliable Transportation/Willingness to travel, travel will be 90% of the role. Travel will entail the entire state of GA. Service Coordination Skills (knowledge of community resources and partners within designated region) Strong Communication Skills – verbal and written. Strong Organizational Skills / Time management
Top 3 must-have hard skills stack-ranked by importance	1	Knowledge of Community Health Practices: This includes understanding the health needs of the community, local health disparities, preventive health strategies, and social determinants of health. A strong foundation in these areas allows a CHW to effectively serve the community.
2	Data Collection and Reporting: Ability to gather health-related data through surveys, interviews, or other methods and report on this data accurately. Familiarity with digital health tools, record-keeping systems, or data analysis can be crucial for tracking community health outcomes.
3	Cultural Competency and Language Proficiency: Given that CHWs often work with diverse populations, understanding the cultural context and being able to communicate in the languages spoken by the community is a must. This could include fluency in specific languages or an understanding of cultural norms that affect health behaviors.
Candidate Review & Selection
Shortlisting process Candidate review & selection Interview information Onboard process and expectations	Projected Manager Candidate Review Date:	1-2 days post shortlisting
Type of Interviews:	Teams
Required Testing or Assessment (by Vendor):	Basic computer skills
Next Steps

BusinessOperations - Community Resource Coordinator II - J01010 · Mindlance

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