Business Systems Specialist, Clerk of the Court

Business Systems Specialist, Clerk of the Court

Location: 315 Court Street, Clearwater, FL 33756

This position performs administrative and analytical work in the administration and coordination of business systems, operations and system support for the Office of the Clerk of the Circuit Court. Employees in this class are responsible for understanding and managing mission-critical programs for the Clerk. 

The type of duties this position involves a range of administrative tasks supporting the Clerk’s Office systems, programs and operations. Examples may include preparing reports, public view, system maintenance, supporting and developing the Clerk's records website, developing and maintaining internal business applications and automated workflows. This work requires exercising considerable independent judgment, attention to detail, and adherence to deadlines. Non-standard situations and complex problems should be referred to management supervisor with a recommended courses of action.

What Would You Do?

• Coordinates eFiling and public access problems for internal or external users;

•    Performs legal and process research in support of agency Directors;

•    Writes, reviews, or executes testing plans for new or established computer systems;

•    Coordinates and participates in problem resolution.

•    Prepares and justifies recommendations for new systems and procedures or changes to existing orupdated systems and procedures;

•    Leads or participates in cross functional project teams;

•    Reviews, maintains, and updates the Clerk’s website, internally developed business applications, and social media pages, including front-end coding (HTML, CSS, JavaScript), AI/BI and digital accessibility (ADA/WCAG) remediation;

•    Assists in development of training opportunities and programs;

•    Assists with planning/assessing assigned operations and related costs, design, performance & maintenance;

•    Builds automated workflow and business process solutions (e.g., Power Automate, SharePoint), and recommends efficiency enhancements;

•    Performs routine database maintenance; develops reporting dashboards and data visualizations (e.g., Power BI);

•    Performs other related job duties as assigned.

What Do You Need To Have?

Education and Experience

Two (2) years’ experience in customer service, system administration, information technology, web/application development, or a related field that includes lead worker, supervisor, trainer, or supervisor training; or Associate’s Degree in business, information technology or a related field; or an equivalent combination of education, training and/or experience.

• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Knowledge, Skills and Abilities

• Knowledge of system administration, computer applications and software, including front-end web development languages (HTML, CSS, JavaScript), workflow automation platforms, and business intelligence/reporting tools;
• Knowledge of the principles and procedures of current office operations;
• Knowledge of digital accessibility standards (ADA/WCAG) and ability to identify and remediate accessibility issues in digital content;
• Ability to communicate orally and in writing to individuals, groups and management;
• Ability to maintain data systems, analyze data, prepare reports, analyze information, resolve administrative problems, and make recommendations to improve administrative programs;
• Ability to prepare written and verbal reports and presentations;
• Ability to understand and follow oral and written instructions and express ideas clearly and concisely;
• Ability to respond diplomatically to inquiries or complaints;
• Ability to use various computer applications and software as well as operate other office equipment to enter and retrieve information, monitor work performed, and to communicate information;
• Ability to establish and maintain effective working relationships with customers, superiors, co-workers and agency partner staff;
• Ability to design, develop, test, and maintain internally developed business applications and automated workflows to support Clerk’s Office operations.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.

• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

   

Want To Learn More?

Please review the full classification description with the Physical/Mental Demands and Working Conditions at the below link. 

CCC Business Systems Specialist, 150