JP
Business Systems Configuration & Testing Analyst
JPC Partners
🌏 Worldwide
Remote
1 month ago
- Visio
- Lucidchart
- SQL
1 month ago
The ideal candidate is a natural problem-solver who enjoys understanding complex processes, configuring system workflows, validating business logic, and identifying potential gaps before deployment. This is not a traditional software QA automation role; instead, it focuses on platform configuration, requirements interpretation, and comprehensive manual testing.
Key Responsibilities:
Solution Configuration & Implementation
- Analyze client and implementation team requirements and translate them into platform-based solutions.
- Configure workflows, tasks, business rules, and communication programs within the platform.
- Build and maintain client-specific processes based on documented requirements.
- Implement and validate business logic governing workflow execution and member communications.
- Configure multi-channel communication workflows including SMS, IVR, email, mobile applications, and web portals.
- Review business requirements, functional specifications, and implementation documentation.
- Collaborate with implementation teams to gather, clarify, and refine requirements.
- Identify gaps, inconsistencies, or missing business rules before deployment.
- Evaluate requirements for logical completeness and operational feasibility.
- Perform extensive manual testing, representing approximately 50% of the role.
- Develop comprehensive test scenarios covering workflow permutations, business rules, and communication paths.
- Validate system behavior across multiple communication modalities including:
- SMS messaging
- IVR/voice communications
- Email communications
- Mobile applications
- Web portals
- Verify member communication routing based on available data, preferences, and business rules.
- Ensure solutions are functioning correctly and are free of errors prior to release.
- Document testing results, defects, and recommendations.
- Configure and validate communication routing logic based on member data and preferences.
- Apply business rules to determine appropriate communication channels, including:
- SMS for mobile phone contacts
- IVR for landline contacts
- Email communications when email addresses are available
- Preference-based communication selection
- Ensure compliance with healthcare program requirements and communication workflows.
- Experience working with business requirements, workflow configuration, or system implementation.
- Strong analytical and problem-solving skills.
- Experience performing detailed manual testing and validation.
- Ability to interpret business requirements and translate them into system functionality.
- Excellent attention to detail and ability to identify logical gaps or inconsistencies.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and projects simultaneously.
- Experience with SaaS platforms and configurable business applications.
- Exposure to healthcare, Medicaid, Medicare, employee benefits, or HR technology environments.
- Experience creating workflow diagrams and process maps.
- Familiarity with visual process design tools such as:
- Visio
- Lucidchart
- Similar workflow modeling tools
- Basic SQL knowledge and data analysis experience.
- Experience with custom scripting or technical troubleshooting.
- Understanding of communication technologies including SMS, IVR, email, and web-based applications.
The successful candidate is a hands-on "tinkerer" who enjoys understanding how systems work and finding practical solutions to business challenges. They are comfortable working in non-traditional technology roles that combine business analysis, platform configuration, testing, and process design. They possess strong technical aptitude while remaining focused on business outcomes and client success.
Business Systems Configuration & Testing Analyst · JPC Partners