Business Systems Analyst IV (Mortgage Systems)

Business Systems Analyst IV (Mortgage Systems)
Atlanta, GA, Birmingham, AL, or Charlotte, NC (Hybrid- onsite 3 days per week)
6- month contract to hire
$70-$75.00/hr.
 
We are seeking a Senior Business Systems Analyst (Level 4) to support the mortgage technology organization. This role will support existing mortgage systems while helping drive upcoming enhancements, upgrades, and modernization initiatives. The ideal candidate is a strong, traditional Business Analyst with mortgage/loan origination system (LOS) experience who can handle both production support and new system enhancements. Senior BA + Mortgage + LOS + UAD/VA testing experience, with Empower experience being a major plus.
 
Key Responsibilities

• Provide Level 2 production support for mortgage applications and systems.
• Investigate and resolve Jira tickets escalated from Level 1 support.
• Troubleshoot issues, identify root causes, and determine appropriate solutions.
• Support mortgage system enhancements, upgrades, and new initiatives.
• Gather, analyze, and document business requirements.
• Create user stories, BRDs/business requirements, acceptance criteria, workflows, and process documentation.
• Analyze business needs and work with Product Owners and development teams to design and implement solutions.
• Support testing, implementation, and ongoing system improvements.
• Help identify opportunities to reduce recurring production issues and future-proof mortgage technology.
• Balance day-to-day system support with longer-term modernization and enhancement work.

Required Skills

• High School Diploma or GED and twelve (12) years of related experience Or Bachelor's degree with eight (8) years of related experience
• Senior/Level 4 Business Analyst or Business Systems Analyst experience.
• Approximately 8 years of overall relevant BA experience preferred.
• Banking experience is preferred but does not need to account for all 8 years.
• Candidates with approximately 4–5 years of banking experience may still be considered if they demonstrate strong senior-level BA capability and relevant mortgage/LOS experience.
• Strong understanding of mortgage processes and LOS functionality.
• Experience with requirements gathering, user stories, BRDs, acceptance criteria, process/workflow analysis, and solution design.
• Agile BA experience.
• Experience working with Product Owners, developers, and technology teams.
• Jira experience preferred/expected for production support.
• Mortgage/LOS testing experience, including UAD/VA testing.
• Certifications are not required; hands-on mortgage/LOS experience is more important.

• Empower