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Business Systems Analyst – Enterprise Survey Platform (Qualtrics)
Veracity Software Inc
🇺🇸 United States
On-site
9 months ago
- Qualtrics
- triage
- Agile
- Scrum
- Kanban
- Waterfall
- GDPR
- CCPA
- Jira
- Confluence
9 months ago
Duration: 5-Month Engagement
Location: Torrance, CA (100% Onsite)
Department: Consumer Applications – Enterprise Survey Platform
Platform: Qualtrics / Enterprise Survey & VoC Systems
TheEnterprise Survey Platform (ESP) Business Systems Analyst will support the delivery, enhancement, and operational readiness of the Qualtrics platform used for customer and dealer experience programs.
This role serves as a critical bridge betweenbusiness stakeholders, vendors, and technical teams, ensuring survey programs, dashboards, workflows, and integrations are delivered accurately and efficiently.
The BSA will focus onrequirements refinement, backlog management, testing, UAT coordination, and vendor oversight, supporting the completion of platform development and ongoing enhancements.
Key Responsibilities
Requirements & Delivery Support
- Partner with business stakeholders to gather, analyze, and document requirements for surveys, dashboards, workflows, and integrations
- Translate business needs intofunctional specifications, user stories, and acceptance criteria
- Create and maintain documentation including process flows, data mappings, and requirement artifacts
- Support vendor-led development and configuration to ensure alignment with business objectives
- Write, review, and refine test cases for surveys, dashboards, reporting, and data flows
- Execute system testing and coordinateUser Acceptance Testing (UAT) with business users
- Validate end-to-end workflows and data accuracy across platforms
- Track, triage, and ensure resolution of defects and enhancement requests
- Maintain and prioritize the backlog in collaboration with stakeholders
- Balance enhancements, defects, and operational requests based on business value and urgency
- Troubleshoot issues related to survey logic, distributions, dashboards, and integrations
- Document issues, root causes, and resolutions for knowledge sharing
- Act as primary liaison with vendor teams for requirements clarification and QA support
- Ensure vendor alignment on scope, timelines, deliverables, and SLAs
- Communicate progress, risks, and delivery timelines to internal stakeholders
- Conduct requirement workshops with business users
- Review and validate vendor survey and workflow designs
- Manage UAT cycles and test execution
- Monitor platform issues and support ticket queues
- Validate dashboard/report accuracy and access controls
- Track milestones and provide regular status updates
- Train users on survey usage and reporting as needed
- 5+ years of experience as aBusiness Systems Analyst or similar role
- Hands-on experience withQualtrics or another enterprise survey / VoC platform
- Strong understanding ofsurvey logic, data flows, reporting, and dashboards
- Experience working withvendors and cross-functional teams
- Familiarity withAgile (Scrum/Kanban) andWaterfall delivery models
- Strong documentation, requirement-writing, and analytical skills
- Experience writing test cases and coordinating UAT
- Excellent communication and stakeholder management abilities
- Experience supportingenterprise survey or Voice of Customer (VoC) programs
- Exposure todata governance and privacy frameworks (GDPR, CCPA)
- Familiarity with Qualtrics dashboards, reporting, and data feeds
- Experience withJira, Confluence, or similar tools
- Understanding of analytics, customer data, or integration workflows
- Business & Functional Analysis
- Qualtrics Survey & Platform Knowledge
- Requirements Gathering & Documentation
- QA Testing & UAT Coordination
- Backlog & Ticket Management
- Vendor & Stakeholder Collaboration
- Problem Solving & Root Cause Analysis
- Clear Communication & Reporting
Full Name:
Degree Major with University & Completion Year:
Total Years of Experience as a Business Systems Analyst:
Total Years of Experience working with Survey / VoC Platforms:
Hands-on experience with Qualtrics? (Yes/No – please elaborate):
Experience gathering and documenting business requirements?
Experience writing functional specifications / user stories / acceptance criteria?
Experience writing and executing test cases? (Yes/No):
Experience coordinating User Acceptance Testing (UAT)?
Experience validating dashboards, reports, and data accuracy?
Experience managing backlogs (Jira or similar tools)?
Experience working with vendors and external partners?
Familiarity with Agile (Scrum/Kanban) delivery?
Exposure to data privacy frameworks (GDPR, CCPA)?
Motivation / Reason for Interest in Enterprise Survey Platform Role:
Experience supporting Customer Experience or VoC programs (brief description):
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, ZIP Code):
Notice Period (in weeks):
Current Work Authorization Status:
Expected Hourly Rate:
Is it W2 / C2C? If C2C, please provide corporation name:
Are you ready to relocate on your own expenses and comfortable working onsite in Torrance, CA?
Business Systems Analyst – Enterprise Survey Platform (Qualtrics) · Veracity Software Inc