ST
Business System Analyst - Agentic AI & Conversational Systems
Spark Tek Inc
🇺🇸 United States
On-site
8 months ago
- AI
- RAG
- Agile
- Scrum
8 months ago
- Act as a bridge between business stakeholders and the AI engineering team for agentic AI initiatives.
- Elicit, analyze, and document business requirements and user journeys for AI-powered assistants and chatbots.
Translate business needs into:
- Functional requirements
- User stories and acceptance criteria
- Conversation flows and agent behaviors
Work closely with AI Engineers to support:
- Migration of legacy RASA-based workflows into agent-driven AI architectures .
- Definition of agent goals, tools, decision logic, and success criteria.
Define and document use cases for intelligent assistants such as booking, tracking, issue resolution, and notifications.
- Collaborate with Product, UX, and Engineering teams to ensure consistent and intuitive user experiences .
- Support UAT, validation, and business sign-off of AI-driven solutions.
- Maintain clear documentation for workflows, assumptions, dependencies, and system behavior.
- Strong experience as an IT / Business Analyst working with software or AI-driven systems.
- Prior exposure to chatbots or conversational AI platforms such as RASA (intent, entity, dialogue concepts).
- Ability to define end-to-end workflows , decision trees, and conversational flows.
- Solid understanding of AI concepts including LLMs, agent-based workflows, and RAG (conceptual level).
- Experience writing clear user stories, acceptance criteria, and functional specifications .
- Strong communication skills with the ability to work across technical and non-technical stakeholders.
- Familiarity with Agile / Scrum delivery models.
Business System Analyst - Agentic AI & Conversational Systems · Spark Tek Inc