Business Services Executive

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Location: United Kingdom, hybrid working 

Job Type: Permanent  

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Business Services Executive to join the team.  

This is a varied and fast-paced role within the Business Services team, supporting our Third Party Administration (TPA) division. Working closely with Adjusters and operational teams, you’ll play an important part in keeping day-to-day activities running smoothly, providing essential administrative, reporting and operational support across TPA Liability, Property, Motor, Resource Solutions and IRT.

You’ll be involved in a broad range of activities, including preparing weekly data and management information reports, supporting invoicing and billing, monitoring aged WIP and outstanding invoices, managing tasks and incoming work, and assisting with payment authorisations and data reconciliation. You’ll also use systems such as Business Objects, Hex and Darwin to produce operational and client reporting, monitor activities and help teams effectively manage their workloads.

The role involves regular collaboration with Adjusters and other colleagues, as well as responding to enquiries from clients, policyholders, claimants and brokers. You’ll help ensure work is allocated appropriately, cases are progressed and closed efficiently, and key processes and client service requirements are followed.

As part of a collaborative Business Services team, you will provide support to the SLT and may also provide cover for colleagues, support new claim input during busy periods, assist with data cleansing and help train new team members on systems and processes. This role would suit someone who is highly organised, comfortable working with data, able to manage competing priorities and keen to develop their skills within a busy operational environment.

The skills you will have when you apply:

• Microsoft Office skills – Confident using relevant software, particularly Word and Excel, to carry out day-to-day responsibilities.
• Claims handling knowledge – Understanding of the claims process from initial instruction through to conclusion.
• Data accuracy – Confident working with data entry, with strong attention to detail and accuracy.
• Organisation & prioritisation – Able to manage multiple tasks and competing priorities effectively.
• Communication skills – Excellent written and verbal communication skills.
• Self-motivated – Able to work independently with minimal supervision and take ownership of responsibilities.
• Teamwork & initiative – Comfortable using your own initiative while also working collaboratively as part of a team.
• Time management – Able to work effectively under pressure and meet tight deadlines.
• Hands-on approach – Willing to get directly involved in the workload and provide practical support to customers and colleagues.
• Learning mindset – Committed to developing the knowledge and skills required to succeed and grow within the role.

What we’ll give you for this role:

Remuneration & more  

• Competitive salary taking into account skills, experience and qualifications 
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays 
• Flexible working from our office or your home 

Health & support  

• Private healthcare plan (including pre-existing conditions) 
• Life assurance 
• Employee assistance programme for employee wellbeing

​Other benefits 

• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services
• Wellbeing and digital GP apps
• Group Income Protection  

This isn't just a position, it's a pivotal role in shaping our industry  

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.  

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:  

Think we'd be a great match? Apply now – we want to hear from you.  

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.   

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.   

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). 

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