Business Process Specialist

SUMMARY
This person will provide material support at the pre-sales and post-sales stages; prepare review and provide administration and process bookings, while coordinating w/ accounting on group billing and deposits.

    
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Responsible for all inquiries/lead data in Sales Force and communicates with appropriate managers.
•    Assist with lead assignments and reporting.
•    Prepare all correspondence, contracts, resumes, and maintains all documentation related to definite groups.
•    Create new accounts/bookings using Salesforce/Delphi and maintain computer and trace system. Independently compose correspondence related to assigned responsibilities.
•    Review, process and manage all Meeting and Event contracts, addendums, and cancellations with follow-up traces to appropriate staff members to ensure timely response.
•    Provide customer assistance with group contacts when necessary.
•    Provide all aspects of Salesforce/Delphi support.
•    Compiles various requested Sales Force- Delphi, CVENT and Knowland Reports.
•    Conducts weekly and monthly audits and monitors group deposits.
•    Manages and communicates daily, monthly, and quarterly data to other departments.
•    Assists with Hotel’s CVENT profile/listing.
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Experience and success with multi-million-dollar personal sales goals.
•    Operations knowledge of resort/casino properties.
•    Strong communication skills, ability to plan and implement action plans.
•    Working knowledge of Delphi. 
•    Must be personable and exemplary customer service skills.
•    Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.  
•    Must possess a strong attention to detail and presentation skills.
•    Proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook.
•    Ability of complex reading, writing, math, and task completion skills is required.
•    Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
•    Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
•    Minimum of 3 years’ in contract processing functions experience and 1 year in sales systems or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES
•    Must be able to maintain appropriate Alcohol Awareness card.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking during the duration of their shift.
•    The team member will constantly have repetitive use of both hands. 
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed consistently indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
•    The noise level in the work environment is usually quiet to moderate. 
•    Team Member may be exposed to odor and/or secondhand smoke.
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.