Business Process Administration Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
•    Financial management for budget planning, management of invoices, memberships, sponsorships, travel, dues and subscriptions, expense reports and various reports.
•    Administrative department relations for HR, Payroll, PAF and training manuals/onboarding of new team members.
•    Manage of department shared drives for SOP’s.
•    Create, run, analyze new and existing reports on relevant sales issues to help senior leaders make business decisions.
•    Provide administrative support to department including typing, faxing, photocopying, answering multiple phone lines, assisting visitors, and resolving a range of administrative tasks, etc.
•    Maintain all data within the Salesforce/Delphi system to maximize the use of hotel room inventory & revenue, and function space inventory.
•    Run and compile various requested reports, creates excel spreadsheets, conducts monthly audits, and monitors all Salesforce/Delphi data and usage.
•    Manage all Salesforce/Delphi duties and processes.
•    Analyze sales data, trends, and information to uncover key drivers of performance and assist in developing recommendations.
•    Audit and prepare Meeting & Events incentive plan reporting and payouts.
•    Assist in setting priorities, hitting deadlines, shaping the deliverables, and communicating those into results that can be understood and acted upon.
•    Analyze new and existing tools to assist decision-making and sales drivers.
•    Identify long-term opportunity areas to improve sales and operations.
•    Develop reports utilized for soliciting new group business to maximize revenue.
•    Manage the functionally and reporting of outside sales tools; Cvent, Passkey, ZoomInfo, Delphi.
•    Train new and existing staff in sales systems functionality and usage.
•    Direct and oversee the daily job duties of the Business Process Specialists.
•    Assist in establishing goals for all managers based off historical trends, territories, and department budgets.
•    Create and manage budgets for Meeting, Event Sales, and Event Services teams.
•    Review all group contracts, proposals, addendums related to prospective and definite business.
•    Distributes pertinent departmental Information to various departments and serve as a liaison between departments in the resolution of day-to-day administrative and operational issues.
•    Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•    Experience and success with multi-million-dollar personal sales goals.
•    Operations knowledge of resort/casino properties.
•    Strong communication skills, ability to plan and implement action plans.
•    Working knowledge of Delphi. 
•    Must be personable and exemplary customer service skills.
•    Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.  
•    Must possess a strong attention to detail and presentation skills.
•    Proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook.
•    Ability of complex reading, writing, math, and task completion skills is required.
•    Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
•    Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
•    Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
•    Minimum of 3 years’ in data, clerical and/or administrative functions or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
•    Sales Administration experience is preferred.

CERTIFICATES AND LICENSES
•    Must be able to maintain appropriate Alcohol Awareness card.

PHYSICAL DEMANDS
•    While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking during the duration of their shift.
•    The team member will constantly have repetitive use of both hands. 
•    The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
•    Work performed consistently indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
•    The noise level in the work environment is usually quiet to moderate. 
•    Team Member may be exposed to odor and/or secondhand smoke.
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.