Business Operations Assistant

Strategy& is a global strategy consulting business uniquely positioned to help deliver your best future: one that is built on differentiation from the inside out and tailored exactly to you. As part of PwC, every day we’re building the winning systems that are at the heart of growth. We combine our powerful foresight with this tangible know-how, technology, and scale to help you create a better, more transformative strategy from day one.

As the only at-scale strategy business that’s part of a global professional services network, we embed our strategy capabilities with frontline teams across PwC to show you where you need to go, the choices you’ll need to make to get there, and how to get it right.

The result is an authentic strategy process powerful enough to capture possibility, while pragmatic enough to ensure effective delivery. It’s the strategy that gets an organization through the changes of today and drives results that redefine tomorrow. It’s the strategy that turns vision into reality. It’s strategy, made real.

Responsibilities

Business Unit Support

• Work closely with the Business Operations manager(s) (BOM) of the practice(s) to provide support to one or more practices.
• Handle with limited supervision of the BOM specific tasks of the practice and support on enquiries related to these tasks. In particular:
  • Track business pipeline and ensure business activity (prospects, proposals, wins/losses) is fed into the internal system (i.e. iPower) timely and accurately.
  • Ensure that all Risk & Quality requirements are met and accurately reported in the system (i.e. iPower and MAP) and coordinate with the PwC R&Q counterparts as needed.
  • Manages projects’ financials (track the actual vs. budget time and expenses of each project), report status to seniors and forecast time and expenses when needed.
  • Follow up on invoicing and collection in close coordination with the finance team.
  • Monitor marketing spend of the practice vs. budget; work with the finance team to identify/resolve issues.
• Be involved along with the BOM on other potential tasks related to practice operations as for example:
  • Track and manage the practice’s performance by preparing a monthly financial scorecard (including revenue, billability, pipeline, receivables, etc.).
  • Track the view point pipeline in coordination with the Marketing Team and follow up with Practice Seniors to make sure deadlines are met.
  • Maintain repositories on proposals, project deliverables, intellectual capital material and project qualifications, acting as a facilitator for information on client activities such as proposal, marketing documents, etc.
  • Support the BOM in the preparation of QBRs and Practice meetings.

Business Operations Team

• Proactively participate in team initiatives aiming to further improve business operations.
• Be an integral part of the team (assume project responsibilities, attend team calls, coach new hires, provide reciprocal vacation coverage).
• Closely team with other parts of the Decision Making Support team (i.e. Financial Reporting & Planning and Pricing teams) and with other RST teams as well (e.g. Staffing, Recruiting, HR Admin, VCS, etc).

Knowledge, skills and abilities

Qualifications

• University Degree
• 1-2 years relevant experience
• Background in finance preferred

Skills

• Strong oral and written communication skills
• Affinity to work with quantitative data
• Good organization and time management skills - able to work within an unstructured environment
• Service-oriented attitude, proactive thinker, networker, information seeker and team player
• Strong knowledge of relevant computer software (e.g. Microsoft Office), Excel, PowerPoint, Outlook
• Ability to interact efficiently with senior members of the firm across time zones