Business Operations Analyst, Trust and Safety - USDS

The UDSD JV Trust & Safety Operations team is responsible for executing and overseeing day-to-day Human moderation activities. Our mission is to transform moderation from a labor-intensive process into a data-driven, system-powered operation that balances efficiency and accuracy, enabling TikTok to become the most trusted platform.

About the Role

The Business Operations Analyst role serves as the reporting governance and decision-support function within OEA. This role is responsible for creating trusted performance visibility, standardizing reporting logic, and generating actionable insights that support leadership decision-making across LoBs.

Key Responsibilities

• Establish and govern reporting standards, metric definitions, and visibility frameworks across LoBs to maintain a consistent source of truth.
• Build, maintain, and continuously improve recurring reporting, dashboards, scorecards, and executive-level performance views.
• Deliver high-impact deep-dives and structured analysis to identify trends, risks, performance drivers, and opportunities for improvement.
• Partner closely with Planning and Performance, LoB leaders, Data Science, Product, Engineering, and QA to align on definitions and data interpretation.
• Improve reporting efficiency by standardizing outputs, reducing manual effort, and identifying opportunities for automation in reporting workflows.
• Contribute to Operational Excellence and Automation by improving reporting scalability, reducing friction, and embedding insight-driven decision-making.

Minimum Qualifications

• Experience in reporting, business intelligence, analytics, operations reporting, or related data-driven operational functions.
• Reporting Governance: Strong experience in building reporting standards, metric definitions, dashboard logic, and executive visibility mechanisms across multiple business areas.
• Strategic Insight: Proven ability to turn data into clear business narratives, identify systemic risks, and provide decision-useful recommendations rather than just reporting outputs.
• Cross-Functional Partnership: Experience working with Data Science, Product, Engineering, and Operations stakeholders to align definitions, resolve ambiguity, and improve consistency.
• Communication: Strong written and verbal communication skills, with the ability to present insights clearly to senior stakeholders.