Business Operations Analyst

Business Operations Analyst

Position Objective

The Business Analyst III, Sales Operations, supports a medical device sales organization by delivering data-driven insights, maintaining reporting infrastructure, and supporting accurate sales compensation and performance management. This role manages large, complex datasets across multiple systems and translates them into actionable dashboards, KPI reports, and analyses that support commercial decision-making.

The position also provides reporting and analytics support across Sales Operations, Customer Service, Rebates, and Accounts Receivable, ensuring visibility into commercial performance and financial outcomes.

Qualifications

• Bachelor's degree in Business, Analytics, Finance, Information Systems, or a related field.

• 3–5+ years of experience in sales operations, business analysis, or a related role.

• Experience managing and analyzing large datasets across multiple systems.

• Strong proficiency in:

  • SQL for data extraction, transformation, and analysis.

  • Power BI for dashboard development and KPI reporting.

  • SaaS CRM platforms such as Salesforce, Veeva, or similar systems.

  • SAP Business Warehouse.

  • Microsoft SharePoint, Power Automate, and Teams.

• Experience supporting sales compensation, commission processing, and operational reporting.

• Experience with enterprise KPI frameworks, commercial reporting standards, and reporting automation.

• Experience in medical device, healthcare, or other regulated commercial environments preferred.

• Exposure to Customer Service, Rebates, or Accounts Receivable reporting and analytics.

• Familiarity with data governance and reporting best practices.

• Experience with AS400 query languages, such as DB2/IBM i SQL, is a plus.

• Reliable attendance and flexibility to accommodate non-standard work hours as needed.

• Ability to manage job-related stress and maintain productive working relationships.

Job Responsibilities

Data & Analytics

• Manage and analyze large datasets from CRM, ERP, and other enterprise systems.

• Develop and maintain SQL queries and data models to support scalable reporting and analysis.

• Build, maintain, and enhance Power BI dashboards and recurring reports.

• Ensure the accuracy, integrity, and consistency of reporting data.

• Translate complex data into actionable insights that support business decisions and performance improvement.

• Identify trends, discrepancies, and opportunities across commercial and operational datasets.

Sales Operations & Performance Reporting

• Support territory planning, quota setting, forecasting, and sales performance tracking.

• Develop and maintain KPIs, dashboards, and reporting metrics across Sales Operations, Customer Service, Rebates, and Accounts Receivable.

• Maintain and optimize SaaS CRM platforms to support data quality and usability.

• Improve operational workflows through documentation, standardization, and automation.

• Use SharePoint and Microsoft Teams to manage reporting content, documentation, and collaboration.

• Prepare weekly, monthly, and quarterly reporting packages for leadership.

Sales Compensation & Commission Analysis

• Support sales compensation plan modeling, administration, and analysis.

• Validate commission calculations, investigate discrepancies, and support resolution of payout issues.

• Analyze compensation trends and plan effectiveness to ensure alignment with performance goals.

• Support monthly and quarterly commission processing and reporting.

• Assist with annual planning activities, including quota and target development.

Rebates & Accounts Receivable Support

• Collaborate with team members and other departments to research and resolve rebate and sales-tracing issues.

• Identify recurring or systemic issues and communicate findings to department management.

• Support rebate administration processes, reporting, and operational improvements.

• Assist with training new Rebate Coordinators and cross-training existing employees on rebate administration systems and processes.

Cross-Functional Collaboration & Special Projects

• Partner with Sales, Finance, Customer Service, IT, and other commercial teams to align data, systems, and reporting.

• Communicate analytical findings clearly to both technical and non-technical audiences.

• Provide analytical support for cross-functional initiatives and track project deliverables.

• Participate in special projects, including system testing and coordination with other departments.

• Collaborate with department management to develop relevant testing scenarios and support system improvements.

• Perform other duties and projects as assigned.

Professional Competencies

• Problem-Solving: Investigates issues, analyzes information, evaluates alternatives, and develops effective solutions.

• Communication: Communicates clearly and professionally, listens actively, presents numerical data effectively, and prepares accurate written reports.

• Customer Service: Responds promptly to requests, manages challenging situations professionally, and follows through on commitments.

• Planning & Organization: Prioritizes tasks, manages time effectively, establishes objectives, and develops realistic action plans.

• Innovation & Continuous Improvement: Demonstrates creativity, identifies opportunities for improvement, and develops practical solutions.

• Teamwork: Collaborates effectively across departments and maintains productive working relationships.

Work Environment & Physical Requirements

• Approximately 75% of the workday is spent seated in an office environment using a computer and telephone.

• Approximately 25% of the workday involves interacting with employees and management through meetings and other collaborative activities.

• Requires mobility and availability to attend meetings as needed.

• Works in a smoke-free office environment with frequent interaction with customers and employees at corporate headquarters.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.