Business Office Manager

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Now Hiring for Business Office Manager Boll Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

TheBusiness Office Manager is responsible for all supervisory functions related to an effective business office and membership service operation including but not limited to – all business systems, document retention and accurate record keeping, managing office supply inventories, daily cash balancing and reconciliation, branch credit card distribution and reconciliation, accounts payable and accounts receivable liaison to the corporate office, Dayforce oversight, and membership and record management. TheBusiness Office Manageris in regular communication with all Association Services Office departments, and oversees processing of volunteer and staff paperwork.

Education/Experience/Training/Certifications

• A Bachelor’s Degree in accounting or a business-related area preferred; Associates Degree or equivalent required; prior supervisory experience preferred. 
• Strong mathematical and analytical ability is necessary; excellent organization skills required. 
• Should have knowledge and experience with business office equipment such as PC’s, postage machines, copier/ printers.
• Experience and knowledge of Microsoft Office Suite and Google applications is required. 
• Must be organized and detail-oriented, with leadership skills and an understanding of good business office practices and procedures. 
• Ability to maintain confidential information and to work well with other staff members and key volunteers is required.
• Incumbent must possess initiative and be reliable and resourceful, flexible, courteous, and a good team worker.

Position Benefits

• Paid Time Off and 10 Paid Holidays
• Medical, Dental, Vision, Life, and AD&D Insurance
• Short-term/Long-term Disability and Flexible Spending Account

Job Duties & Responsibilities

• Oversee processing of all new hire paperwork. Maintain branch personnel records.
• Maintain confidential personnel files and verify all personnel paperwork as it is communicated to Association Services payroll
• Monitor, distribute and balance petty cash; secure and manage branch credit card distribution and usage
• Inform Welcome Center staff of all program updates, changes, and/or cancellations.
• Facilitate all business functions related to membership and program registrations with exceptional customer service and accuracy.
• Balance daily transactions, complete daily bank deposits, and prepare cashiers daily cash drawers
• Monitor the process of purchase orders and work with the Association Services Office to ensure timely payment of all invoices
• Serve as branch liaison to Association Services AR department; monitor program and membership receivables.
• Provide excellent customer service by assisting Welcome Center staff with telephone and in-person inquiries; answer telephones and give facility tours as requested; assist with program and membership sales and registration
• Attend Welcome Center staff meetings and assist with training Welcome Center staff
• Attend branch leadership staff meetings and work with other leadership staff on branch special events, open houses and member-focused events
• Assist the Member Engagement Team and complete follow-up calls for cancellation request.

For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).