Business Office Coordinator

Job Summary:  Position will be based in Owensboro, Ky but will require occasional travel to surrounding coutines

At RiverValley Behavioral Health’s Prescriber’s Clinic, we offer comprehensive, compassionate medical services to support your mental health and recovery journey.

Our clinic provides:

• Behavioral Health Prescriber Services: Personalized psychiatric medication management to help you achieve your wellness goals.
• Medication-Assisted Treatment (MAT): Evidence-based treatment for substance use disorders and addiction, paired with dedicated therapy and peer support to help you sustain long-term recovery.
• Primary Care: Integrated care to address your physical health needs alongside your behavioral health treatment.
• Recovery Care Program: Ongoing support for clients discharged from inpatient facilities — our team stays connected with you to help prevent relapse and promote continued stability.

Ensures smooth operation of the clinic’s administrative functions, including client intake, scheduling, and general office support with an emphasis on exceptional customer service in a compassionate and professional manner. 

Essential Functions:  

• Oversee day-to-day administrative tasks, ensuring the clinic operates efficiently 

• Manage patient intake process, including verifying insurance, completing necessary forms, and entering patient data into the electronic health record system 

• Coordinate patient appointments and manage scheduling to ensure optimal workflow and minimal wait times 

• Answer phones, respond to inquiries, and direct calls to appropriate staff or clinicians 

• Maintain a clean and welcoming office environment 

• Greet clients and visitors in a friendly and professional manner, ensuring they feel comfortable and informed 

• Provide general information to clients regarding clinic policies, services, and resources 

• Ensure that patient confidentiality is always maintained per HIPAA guidelines 

• Support management with clerical tasks such as filing, photocopying, and data entry 

•  Assist with special projects and other duties as needed including back-up for other staff. 

• Participation in skill enhancement activities. 

Why Choose RiverValley? 

RiverValley is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact. 

We offer: 

• Competitive pay 

• Comprehensive benefits (health, dental, vision, Telehealth) 

• Paid time off + 9 holidays 

• Retirement plan options 

• Tuition reimbursement + free CEUs 

• Clinical supervision 

• Wellness & employee assistance programs 

• Mileage reimbursement for work related travel 

• Public Service Loan Forgiveness (PSLF) - eligible employer

Qualifications

Education and Experience:  

• High school diploma/GED 

• Familiarity with mental health services preferred 

Knowledge and Skills:  

• Good knowledge of general office practice and business English 

• Excellent organizational, multitasking, and time management skills 

• Strong proficiency in office software (experience with electronic health record systems preferred) 

• Strong customer service skills 

• Ability to type at the rate of no less than 40 words per minute. 

• Compassionate and empathetic demeanor, with a commitment to maintaining a positive, respectful, and professional atmosphere.