Business Management System Advisor

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Job Summary

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Perform compliance and conformance reviews using established methods and tools, and identify recurring issues or trends across related processes.

• Participate in evaluations and remediation with internal and external stakeholders, including assisting with responses, tracking follow-up actions, and supporting the resolution of compliance and conformance issues. 

• Participate in control-related activities to support appropriate control design, testing, and documentation. 

• Review and update documentation based on regulatory changes or organizational updates. 

• Monitor and evaluate performance metrics and trends for continuous improvement. 

• Work with cross-functional teams to support content accuracy and accessibility. Assist with requirements gathering, perform testing, and support implementation of system updates and enhancements. 

• Participate in root cause analysis and corrective action planning and follow-up.

• Assist in the preparation and update of training and reference materials for the BMS/QMS processes, tools, and documentation.

Job Requirements

Education:

• Diploma or Degree in Computer Science, Systems/Software Engineering, Information Technology, or other related Technology field or equivalent combination of experience, training, and education.

Experience:

• Minimum 1 year experience in technology, quality management, compliance, or systems administration roles. 

• Experience with governance frameworks and controls testing. 

• Experience working in or closely with business and/or operational functions. 

• Experience working with policies, standards, governance, and procedures documentation.  

• Experience with business and reporting tools (e.g., PowerBI, SharePoint). 

Knowledge:

• Knowledge of documentation management practices. 

• Knowledge of communications and collaboration principles required to provide clear explanations of processes, requirements, and documentation expectations, and to support users in assigned areas.

• Knowledge of business and reporting tools such as Power BI, SharePoint, and Microsoft 365 suite. 

• Awareness of compliance standards, audit principles, and controls management. 

Abilities:

• Ability to develop technical documentation such as user guides, procedures, standards, guidelines, and training. 

• Ability to conduct reviews of proposed changes to ensure adherence to mandated policies, procedures, and standards. 

• Ability to review policies, processes, and procedures within the context of BMS/QMS principles and to propose improvements. 

• Ability to work with stakeholders to clarify requirements and support process and documentation updates

Personal Suitability:

• Analytic, problem-solving, and decision-making skills. 

• Strong planning, time management, and follow-up skills. 

• Strong attention to details and accuracy, systematic thinker, process oriented. 

• Possess excellent verbal and written communication skills. 

Flexible work arrangements:

• This position is a hybrid position with a minimum – 3 days per week on site.

• The work location isthe Ottawa Technical Systems Centre.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.