Business Loan Administrator (63625)

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:

Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and this position should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones. Did we say productive? We’re super productive.

Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.

Besides that, here’s what else keeps Team Members here:

• Up to 27 days off a year, including:
  • 10 paid Holidays
  • Mental Health Day
  • Anniversary Day
  • PTO starting on the first day
• 40 hours of Paid Volunteer Time per year
• Traditional & Roth 401K with company match
• Medical, Dental, and Vision benefits effective 1st of the month following first day
• Wellness credit available for Medical premiums
• Company paid benefits including:
  • Basic Life and AD&D Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Vision Insurance
  • Maternity & Menopause Support Programs
  • Employee Assistance Program
• On-Site Gym at our Headquarters location in Overland Park
• Discretionary Stakeholders bonus program
• Attractive interest rates on Team Member checking & Team Member money market accounts
• Consumer and mortgage loan discounts
• We love to smile, which is why it’s in our logo

Role:

TheBusiness Loan Administrator supports the full post-approval loan process, including loan documentation preparation, closing coordination, funding, boarding, and ongoing servicing. This role ensures approved terms and conditions are accurately reflected in loan documents, closing requirements are satisfied, loans are booked and funded correctly, and servicing requests are completed timely and accurately. The position works closely with the Business Banking Officers, Loan Servicing, Operations, title companies, legal counsel, vendors, and members to provide consistent and well-controlled business lending experience.

Essential Functions & Responsibilities:

Loan Documentation Preparation

• Review approved credit presentations, approval conditions, and supporting due diligence before preparing loan documents.
• Confirm borrower, guarantor, entity, collateral, pricing, payment, covenant, and maturity information is complete and consistent with the approved structure.
• Prepare business loan documents using approved systems, templates, and procedures, and coordinate legal document preparation when required.
• Identify missing, inconsistent, or unresolved items and work with the appropriate team member to clear them up before closing.
• Maintain complete and accurate electronic documentation and required checklists throughout the documentation process.

Loan Closing and Funding

• Coordinate closing logistics with members, Business Bankers, title companies, legal counsel, and other internal or external parties.
• Prepare and deliver closing packages; explain administrative signing requirements and obtain properly executed documents.
• Confirm all pre-closing conditions and funding requirements are satisfied before disbursement.
• Coordinate loan proceeds, payoffs, wires, cashier’s checks, and other disbursements in accordance with approval and documented instructions.
• Book and fund loans accurately in the core and applicable lending systems and verify system setup.
• Perform post-closing quality-control reviews to confirm loan documents, booked loan data, collateral records, lien perfection, supporting documentation, and exception tracking are complete and accurate.
• Ensure final documents are imaged, indexed, and retained in the appropriate system of record.

Loan Servicing and Administration

• Process and support ongoing business loan servicing requests, including payments, advances, pay-downs, payoff requests, statements, payment corrections, and account maintenance.
• Administer construction and other controlled disbursement activity, including draw requests, required supporting documentation, approvals, and funding.
• Maintain loan ticklers and follow up on insurance, financial reporting, collateral documentation, lien documentation, and other outstanding items.
• Assist with documentation exceptions, file maintenance, loan modifications, renewals, extensions, and servicing-related document updates.
• Research and resolve member and internal servicing questions, escalating exceptions or approval needs to the appropriate authority.
• Support delinquency follow-up and collection activity in coordination with Business Bankers, Loan Servicing, and legal counsel, as directed.
• Produce and maintain servicing, exception, maturity, past-due, funding, and month-end reports according to established schedules.

Controls, Compliance, and Service

• Maintain accurate physical and electronic loan records in accordance with internal policy, procedures, approval requirements, and regulatory expectations.
• Complete assigned audit requests, quality-control reviews, and documentation remediation timely and accurately.
• Protect confidential member and business information and apply appropriate dual controls and approval authorities.
• Serve as a central point of coordination across Business Banking, Credit, Operations, Accounting, Loan Servicing, branches, and external partners.
• Provide responsive and professional service to members and internal partners while meeting established deadlines and service expectations.
• Identify process gaps and recommend improvements to strengthen consistency, efficiency, member experience, and risk controls.
• Comply with all applicable laws and regulations, including the Bank Secrecy Act, USA PATRIOT Act, and Office of Foreign Assets Control requirements.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Job & Technical Expertise
• Results Orientation
• Member Service & Retention
• Personal Accountability
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Develops Self & Others
• Strategic Thinking & Vision

Culture Expectations:

1. Positive, Fun Attitude –Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members.  Behavior and appearance should be appropriate and should lead by example. 
2. Teamwork –Proactive collaborator who embraces the opportunity to work with others.  Punctual and dependable.  Able to manage conflict well amongst Team Members and Members.  Demonstrates strong people skills, initiative, and decision-making ability.  Productivity meets or exceeds expectations for the position.
3. Learning & Growth –Demonstrates initiative in not only self-development, but the development of others.  Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning. 
4. Creativity & Progressive Mindset –Able to think outside the norm, introduce new ideas, and proactively solve problems.  Positive change agent that embraces team direction. 

Knowledge and Skills:

Required Experience:  

• 2 years of experience in business lending, loan operations, loan documentation, closing, servicing, or a related financial services role.

Education:

Required Education:

• High school diploma or equivalent

Preferred Education:

• Associate or bachelor’s degree in business administration, Finance, Accounting, or a related field. 

Other Skills:

• Knowledge of commercial or business loan documentation, closing, funding, boarding, and servicing practices.
• Ability to interpret credit approvals and translate approved terms and conditions into accurate loan documentation and system setup.
• Working knowledge of entity documentation, guaranties, collateral, lien perfection, title work, insurance, and common business loan due diligence.
• Strong organizational, analytical, problem-solving, communication, and time-management skills.
• High level of accuracy, attention to detail, confidentiality, and commitment to complete loan files and reliable system data.
• Proficiency with Microsoft Office and the ability to learn loan origination, document preparation, imaging, core, and servicing systems.

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be able to operate routine office equipment including computer, tablet, telephone, copier, printer, scanner, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day.  Must be capable of climbing/descending stairs in emergency situations. Ability to stand and walk for extended periods while visiting prospects and members, attending networking events, trade shows, or making sales calls. Role occasionally requires attendance at special events. Must be capable of working in various environmental conditions, including exposure to outdoor elements. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment:

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise.

Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify.