Business Control Specialist

Job Title: Operations Control & Quality Assurance Analyst (Contract)
Location: Phoenix, AZ 85034 (3 Days Onsite)
Pay Rate: $28/hr W2
Start: ASAP | Potential for FTE Conversion

Job Summary:
Seeking a detail-oriented Operations Control & QA Analyst to support internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The role focuses on quality assurance, risk management, loan operations support, and adherence to enterprise-wide control standards.

Key Responsibilities:

• Execute QA and control testing activities, including case management and reporting.

• Support account setup and loan servicing processes (commercial/wholesale lending preferred).

• Validate and input data from paper and electronic sources into loan systems of record.

• Identify, document, and escalate quality assurance findings; drive defect remediation.

• Assess risk and control effectiveness, ensuring compliance with regulatory and enterprise standards.

• Support regulatory exams, internal audits, and governance reporting.

• Collaborate across teams to identify process gaps and recommend control improvements.

• Maintain proficiency in Microsoft Office (Excel, Word, PowerPoint) and multiple operational systems.

Required Skills:
Controls & Risk Management, Issue Management, Monitoring & Testing, Quality Assurance, Analytical & Critical Thinking, Strong Written Communication, Attention to Detail, Problem Solving, Prioritization, and Research.

This is a high-visibility contract opportunity with potential conversion to full-time based on performance and business needs.