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Business Analyst / Product Owner – CX & Voice of Customer (VoC)
Epsilon Solutions LTD
🇨🇦 Canada
On-site
1 month ago
1 month ago
Full Time
Toronto, ON
Job Description:
• Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
• Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.
• Translate customer feedback, analytics, and business needs into prioritized features and user stories.
• Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
• Monitor customer experience metrics and ensure business outcomes are achieved.
• Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys
Business Analyst / Product Owner – CX & Voice of Customer (VoC) · Epsilon Solutions LTD