VI
Business Analyst
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
11 months ago
- ServiceNow
- Configuration Management
- Change Management
- Agile
11 months ago
About The Client:
Saint-Gobain designs, manufactures, and distributes materials and solutions which are key ingredients for Mirror Glass
About The Job:
- The Business Analyst – ServiceNow will be responsible for gathering, analyzing, and documenting business requirements related to the ServiceNow platform across various modules, including IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Configuration Management Database (CMDB). This role acts as a bridge between business stakeholders and technical teams, ensuring the successful design, implementation, and optimization of ServiceNow solutions to meet business needs.
- The Business Analyst reports to the ServiceNow Platform Manager and collaborates with key stakeholders, including ServiceNow Product Owners, IT Operations, and Business IT Teams.
- A strong collaboration is required with all IT teams across Saint-Gobain (GDI and Business IT), including IT Leadership, Business Applications, Data Management and Analytics, Infrastructure and Operations, Network, IT Services/Technical Support/Help Desk, Cyber-Security, User Experience Design, IT Procurement, and IT Office.
Requirements Gathering & Analysis:
- Collaborate with business stakeholders to identify and document functional and non-functional requirements for ServiceNow solutions.
- Conduct gap analysis between current processes and best practices to optimize the use of ServiceNow.
- Translate business needs into clear and detailed user stories, process flows, and specifications.
- Work closely with ServiceNow developers, architects, and administrators to design and implement solutions that align with business objectives.
- Assist in defining workflows, configurations, and automation to enhance ITSM, SPM, and CMDB processes.
- Participate in system testing, user acceptance testing (UAT), and defect resolution to ensure high-quality deliverables.
- Act as a key liaison between business units, IT teams, and external vendors to ensure alignment and successful project execution.
- Conduct workshops, training sessions, and demos to drive user adoption and understanding of ServiceNow capabilities.
- Document and communicate platform enhancements, changes, and new features effectively.
- Ensure data integrity and accuracy within ServiceNow modules, particularly in CMDB and reporting dashboards.
- Develop and maintain reports, dashboards, and KPIs to support business decision-making.
- Analyze trends and provide recommendations for continuous improvement.
- Stay up to date with ServiceNow advancements and industry best practices to drive innovation and efficiency.
- Identify opportunities for automation and process improvements within the ServiceNow ecosystem.
- Support change management initiatives related to ServiceNow implementations and upgrades.
- Bachelor’s degree in business administration, Information Technology, or a related field.
- 3+ years of experience as a Business Analyst, preferably working with ServiceNow.
- Strong understanding of ITSM, SPM, and CMDB concepts and best practices.
- Experience in gathering and documenting business requirements, workflows, and user stories.
- Familiarity with Agile methodologies and working in an Agile environment.
- Excellent communication, problem-solving, and stakeholder management skills.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Business Analyst · VARITE INDIA PRIVATE LIMITED