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DP

Business Analyst - Documentation Recovery

DP Professionals
  • 🇺🇸 United States
  • On-site
  • 1 day ago
  • Disaster Recovery
  • Visio
  • Excel
  • PowerPoint
  • ITIL
  • NIST
  • CBAP
  • PMP
1 day ago
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DPPis seeking an advancedBusiness Analystfor an opportunity with our client in Spartanburg, SC.
 
Work Location: Onsite in Spartanburg, SC with light travel across Spartanburg County
Duration: 12 months with possibility of extension
Terms: W2 Contract
Candidate Location: Must be a SC resident or willing to commute or relocate to SC prior to starting the role
 
Position Summary:
  • TheBusiness Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative.
  • Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership.
  • The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
Responsibilities:
  • Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
  • Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
  • Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
  • Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
  • Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
  • Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
  • Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
  • Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
  • Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
  • Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
Required Qualifications:
  • 10+ years of demonstrated business analysis experience in complex IT or technology environments.
  • Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
  • Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
  • Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
  • Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
  • Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
  • Excellent written, verbal, organizational, and analytical skills.
  • Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
Education Requirements:
  • Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
  • Demonstrated experience and quality of prior work are more important than a specific certification.
Preferred Qualifications:
  • Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
  • Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
  • Experience with SharePoint-based documentation repositories and governance.
  • Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
  • Government or other highly regulated environment experience.
Certifications:
  • CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
  • Certifications are preferred but will not substitute for demonstrated experience and strong work products.
Authorized US Worker- US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
 
Interested? Learn more:
Click theapply button to learn more about this position(#26-01253).
 
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.EOE/AA/V/D

Business Analyst - Documentation Recovery · DP Professionals

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