Business Analyst

Job Title: Salesforce Business Analyst & Project Manager (Real Estate Domain)

Location: Noida

Experience Required: 3–7 Years

Employment Type: Full-time

About the Role

We are looking for a dynamicSalesforce Business Analyst & Project Manager who can bridge the gap between business needs and technical solutions. The ideal candidate will have hands-on experience inSalesforce implementations along with a strong understanding of thereal estate domain, including sales lifecycle, CRM workflows, and customer journey management.

Key Responsibilities

Business Analysis

· Gather, analyze, and document business requirements from stakeholders

· Translate real estate business needs into Salesforce solutions

· Create user stories, process flows, and functional specifications

· Conduct gap analysis and suggest process improvements

Project Management

· Plan, execute, and manage Salesforce projects end-to-end

· Define project scope, timelines, and deliverables

· Coordinate with cross-functional teams (developers, QA, stakeholders)

· Monitor project progress and manage risks/issues

Salesforce Expertise

· Configure and optimize Salesforce (Sales Cloud / Service Cloud)

· Manage dashboards, reports, workflows, and automation

· Ensure CRM aligns with real estate sales processes (lead → booking → closure)

· Support UAT, deployment, and post-go-live activities

Stakeholder Management

· Act as a liaison between business and technical teams

· Conduct regular status meetings and reporting

· Ensure client satisfaction and delivery excellence

Required Skills & Qualifications

· Bachelor’s degree in Business, IT, or related field (MBA preferred)

· 3–7 years of experience as a Business Analyst / Project Manager

· Hands-on experience withSalesforce CRM

· Strong understanding ofreal estate processes (lead generation, site visits, booking, possession)

· Experience with Agile / Scrum methodologies

· Excellent communication and stakeholder management skills

· Strong analytical and problem-solving abilities

Preferred Qualifications

· Salesforce certifications (e.g., Salesforce Administrator, Business Analyst)

· Experience with tools like Jira, Confluence, or similar

· Exposure to marketing automation or CPQ in real estate

Key Competencies

· Strategic thinking

· Attention to detail

· Time management & multitasking

· Client-focused approach

Why Join Us

· Opportunity to work on impactful real estate CRM projects

· Collaborative and growth-oriented work environment

· Exposure to end-to-end Salesforce implementations