Business Analyst / Customer Journey Manager

Diverse Lynx India

Location not stated

Manager or above

3 weeks ago

We are seeking an experienced Business Analyst / Customer Journey Manager (CJM) with strong Banking and Financial Services domain expertise to drive customer-centric transformation initiatives across digital and traditional banking channels.
The ideal candidate should have extensive experience in customer journey mapping, business analysis, process optimization, requirements management, digital banking transformation, and stakeholder engagement. The role requires working closely with business stakeholders, product owners, designers, architects, and delivery teams to improve customer experiences while ensuring alignment with banking regulations and business objectives.

Business Analyst / Customer Journey Manager · Diverse Lynx India

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