NC
Business Analyst – Business Analysis & Requirements Management
NR Consulting - India
- 🇦🇪 United Arab Emirates
- On-site
- 1 day ago
- Agile
- Azure DevOps
- CBAP
- CSPO
1 day ago
Location: Dubai
Exp: 5+ Yrs
Job Description:
Skills required
• Business Analysis & Requirements Management
• Agile Product Delivery
• Customer Journey & Process Analysis
• Analytical & Problem-Solving Skills
• Airline eCommerce Domain Knowledge
• IRROPS (Disruption Management) Analysis and Solution Design
• Digital Product Management and Customer Experience Optimization
Data-Driven Decision Making and Performance Monitoring
• Collaborate with business stakeholders, Product Owners, UX teams, and technology teams to gather, analyse, and document business requirements for airline eCommerce and digital products.
• Translate business needs into user stories, functional requirements, process flows, business rules, and acceptance criteria.
• Analyze and optimize end-to-end customer journeys across web and mobile channels, including flight search, booking, ancillary sales, payments, manage booking, check-in, and post-booking servicing.
• Support product-led Agile delivery by participating in backlog refinement, sprint planning, solution design, testing, and release activities.
• Conduct feasibility studies, impact assessments, gap analysis, and process improvement initiatives to support business objectives.
• Collaborate with UX/UI teams to enhance customer experience, conversion, digital adoption, and self-service capabilities.
• Work closely with business and operational teams to define solutions for disruption management (IRROPS) scenarios including flight delays, cancellations, schedule changes, rebooking, refunds, vouchers, and customer recovery journeys.
• Analyze the impact of operational processes such as airport operations, passenger services, check-in, boarding, baggage handling, and customer servicing on digital customer experiences.
• Define and support User Acceptance Testing (UAT), ensuring delivered solutions meet business and customer requirements.
• Monitor business and product performance using relevant KPIs and recommend data-driven improvements.
• Act as the primary liaison between business and technology teams, ensuring alignment throughout the product delivery lifecycle.
Stay informed of airline industry trends, digital commerce innovations, and emerging technologies to drive continuous improvement.
• Minimum 4 years of Business Analysis experience, preferably within airline, travel, eCommerce, or digital product environments.
• Strong understanding of airline booking flows, customer servicing processes, ancillary products, and digital customer journeys.
• Knowledge of airline operational functions including airport operations, passenger services, departure control processes, check-in, boarding, baggage services, and disruption management.
• Experience delivering enhancements across web, mobile applications, and customer-facing digital platforms.
• Strong experience working within Agile product delivery teams and writing user stories, acceptance criteria, and functional requirements.
• Proven ability to conduct business process modelling, workflow analysis, impact assessments, and stakeholder management.
• Strong analytical, problem-solving, communication, and facilitation skills.
• Ability to effectively collaborate with cross-functional business, operational, and technology teams.
• Experience with requirement capturing and defect management tools such as Azure DevOps or the like.
• Familiarity with digital analytics, customer journey mapping, API integrations, and UX principles is preferred.
• Professional certifications such as CBAP, PMI-PBA, PSPO, CSPO, or Agile Business Analysis certifications are advantageous but not mandatory.
Business Analyst – Business Analysis & Requirements Management · NR Consulting - India